Standard Chartered PLC is a British multinational banking and financial services company headquartered in London, England. It operates a network of more than 1,200 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Asia, Africa and the Middle East.
Standard Chartered has a primary listing on the London Stock Exchange and is a constituent of the FTSE 100 Index. It had a market capitalisation of approximately £24.4 billion as of 4 April 2017, the 28th-largest of any company with a primary listing on the London Stock Exchange. It has secondary listings on the Hong Kong Stock Exchange and the National Stock Exchange of India. Its largest shareholder is the Government of Singapore-owned Temasek Holdings.
|Standard Chartered PLC|
|Public limited company|
|Industry||Banking, Financial services|
|Revenue||US$ 14.789 billion (2018)|
|US$ 2.548 billion (2018)|
|US$ 1.109 billion (2018)|
|Total assets||US$ 688.762 billion (2018)|
|Total equity||US$ 45.118 billion (2018)|
The name Standard Chartered comes from the names of the two banks from which it was formed by merger in 1969: The Chartered Bank of India, Australia and China, and Standard Bank of British South Africa.
The Chartered Bank began when Queen Victoria granted a Royal Charter to Scotsman James Wilson in 1853. Chartered opened its first branches in Mumbai, Kolkata and Shanghai in 1858, followed by Hong Kong and Singapore in 1859. The Bank started issuing banknotes of the Hong Kong dollar in 1862.
The Standard Bank was a British bank founded in the Cape Province of South Africa in 1862 by Scot, John Paterson. Having established a considerable number of branches, Standard was prominent in financing the development of the diamond fields of Kimberley from 1867 and later extended its network further north to the new town of Johannesburg when gold was discovered there in 1885. Half the output of the second largest gold field in the world passed through The Standard Bank on its way to London. Standard expanded widely in Africa over the years, but from 1883 to 1962 was formally known as the Standard Bank of South Africa. In 1962 the bank changed its name to Standard Bank Limited, and the South African operations were formed into a separate subsidiary which took the parent bank's previous name, Standard Bank of South Africa Ltd.
Both banks acquired other smaller banks along the way and spread their networks further. In 1969, the banks decided to merge and to counterbalance their network by expanding in Europe and the United States, while continuing expansion in their traditional markets in Asia and Africa.
In 1986, Lloyds made a hostile takeover bid for the Group. The bid was defeated; however, it spurred Standard Chartered into a period of change, including a series of divestments notably in the US and South Africa. Union Bank was sold to the Bank of Tokyo and United Bank of Arizona was sold to Citicorp.
In 1992, scandal broke when banking regulators charged several employees of Standard Chartered in Mumbai with illegally diverting depositors' funds to speculate in the stock market. Fines by Indian regulators and provisions for losses cost the bank almost ₤350 million, at that time fully a third of its capital.
In 1994, London's Sunday Times reported that an executive in the bank's metals division had bribed officials in Malaysia and the Philippines to win business. The bank, in a statement on 18 July 1994, acknowledged that there were "discrepancies in expense claims [that] ... included gifts to individuals in certain countries to facilitate business, a practice contrary to bank rules".
In 1994, the Hong Kong Securities and Futures Commission found Standard Chartered's Asian investment bank to have illegally helped to artificially support the price of new shares they had underwritten for six companies from July 1991 to March 1993. The bank admitted the offence, apologized and reorganized its brokerage units. The commission banned the bank from underwriting IPOs in Hong Kong for nine months.
Standard Chartered's Asian investment banking operations never recovered. In 2000 the bank closed them down.
In 1986, a business consortium purchased a 35% stake to fend off Lloyds. A member of this consortium was Malaysian-born property tycoon Khoo Teck Puat, who purchased 5% of the bank's shares, which he later increased to 13.4%.
In 2000, Standard Chartered acquired Grindlays Bank from ANZ, increasing its presence in private banking and further expanding its operations in India and Pakistan. Standard Chartered retained Grindlays' private banking operations in London and Luxembourg, as well as the subsidiary in Jersey, all of which were integrated into its own private bank. This now serves high-net-worth customers in Hong Kong, Dubai, and Johannesburg under the name Standard Chartered Grindlays Offshore Financial Services.
Leading to the incorporation of Standard Chartered (Hong Kong) on 1 July 2004, the Legislative Council of Hong Kong amended Legal Tender Notes Issue Ordinance. The amendment replaced Standard Chartered Bank with its newly incorporated subsidiary - Standard Chartered Bank (Hong Kong) Ltd - as one of the note-issuing banks in Hong Kong. The same year, Standard Chartered Bank and Astra International (an Indonesian conglomerate, a subsidiary of Jardine Matheson) took over PermataBank and in 2006, both shareholders increased their joint ownership to 89.01%. With 276 branches and 549 ATMs in 55 cities throughout Indonesia, PermataBank has the second largest branch network in Standard Chartered organization.
On 15 April 2005, the bank acquired Korea First Bank, beating HSBC in the bid. The bank has since rebranded the branches as SC First Bank. Standard Chartered completed the integration of its Bangkok branch and Standard Chartered Nakornthon Bank in October, renaming the new entity Standard Chartered Bank (Thailand). Standard Chartered also formed strategic alliances with Fleming Family & Partners to expand private wealth management in Asia and the Middle East, and acquired stakes in ACB Vietnam, Travelex, American Express Bank (Bangladesh) and Bohai Bank (China). The largest shareholder, Khoo Teck Puat, died in 2004; and two years later, on 28 March 2006, the Singapore state-owned private investment firm, Temasek, became the bank's largest shareholder, when it bought the 11.55% stake held by the estate of billionaire Khoo Teck Puat.
On 9 August 2006, Standard Chartered announced it had acquired an 81% shareholding in the Union Bank of Pakistan in a deal ultimately worth $511 million. This deal represented the first acquisition by a foreign firm of a Pakistani bank and the merged bank, Standard Chartered Bank (Pakistan), is now Pakistan's sixth largest bank.
On 22 October 2006, Standard Chartered announced that it had received tenders for more than 51% of the issued share capital of Hsinchu International Bank (“Hsinchu”), established in 1948 in Hsinchu, Taiwan.
On 23 August 2007, Standard Chartered entered into an agreement to buy a 49% share of an Indian brokerage firm (UTI Securities) for $36 million in cash from Securities Trading Corporation of India Ltd., with the option to raise its stake to 75% in 2008, and, if both partners were in agreement, to 100% by 2010.
On 29 February 2008, Standard Chartered PLC announced it had received all the required approvals leading to the completion of its acquisition of American Express Bank Ltd (AEB) from the American Express Company (AXP). The total cash consideration for the acquisition is US$823 million.
On 13 November 2008, Standard Chartered Bank (Hong Kong) Limited, entered into an agreement to acquire 100% of Cazenove Asia Limited, an Asian equity capital markets, corporate finance and institutional brokerage business, from JPMorgan Cazenove.
On 27 November 2009, Dow Jones Financial News reported that Dubai will restructure its largest corporate entity. Among international banks, Standard Chartered has one of the largest loan portfolios in the Dubai market and the UAE as a whole, estimated to be $7.77 billion in total. This amounts to 4.2% of Standard Chartered's total loans outstanding. Other impacted banks included HSBC, Barclays, and RBS. The bank stated that any impairment arising from this exposure would not be material.
Standard Chartered announced an agreement on 27 April 2010 to buy the African custody business from Barclays PLC. On 13 May 2010, Standard Chartered PLC launched the first-ever Indian Depository Receipt “IDR” offer.
On 17 June 2010, Standard Chartered Bank and the Agricultural Bank of China (ABC) entered into a strategic alliance meant to strengthened their strategic partnership and identify joint business opportunities. Joint business and cooperation task forces were set up in October that year to define the direction of the partnership and explore joint ventures. The committee was to be co-chaired by Peter Sands, CEO of Standard Chartered, and Zhang Yun, President of ABC.
In December 2010, Standard Chartered was recognised as the Global Bank of the Year in The Banker's Bank of the Year 2010 awards. Standard Chartered also was named The Banker's inaugural winners of the Global and European Transaction Bank of the Year awards in September 2014, largely "on the basis of its work in emerging markets, particularly Asia".
In January 2015, the company announced that it was exiting the money-losing "equity capital markets business completely", "becoming one of the first global banks" to do so. In November that year, the bank announced that it would cut 15,000 jobs, including one thousand senior jobs, "from managing director up to board executives". The cuts followed a change of CEO after profit warnings and money laundering fines in the first half of the year.
In 2016, Standard Chartered announced that it would stop providing loans to the midstream segment of the diamonds and jewellery industries. The announcement was the result of a review of the bank's involvement in risky business sectors. In 2017, the bank was reported to have lost $400 million on risky diamond debt on a portfolio of loans that was once worth $3 billion. Owing to defaults of jewellery and diamond companies from 2013 onwards, Standard Chartered is currently estimated to have $1.7 billion of diamond debt still to be repaid.
The company received criticism in April 2017 from the Institutional Shareholder Services (ISS). The investor advisory firm told shareholders it was concerned that targets set for the top bosses in the bank’s long-term incentive plan (LTIP) were not demanding enough. Bill Winters, the chief executive, stands to net share awards with a face value of as much as £4.4m from the scheme, while Andy Halford, the chief financial officer, could receive £2.7m.
On 6 August 2012, the New York Department of Financial Services (DFS), led by Benjamin Lawsky, accused Standard Chartered of hiding $250 billion in transactions involving Iran, labelling it a "rogue institution". The bank was ordered to appear and defend its actions, or risk losing its license to operate in the state of New York. The DFS said it had documents showing a cover up of transactions allegedly used to fund terrorist groups in the Middle East.
On 14 August 2012, Lawsky announced that the DFS and Standard Chartered reached a settlement that allows the bank to keep its licence to operate in New York. According to the terms of the settlement, the bank agreed to pay a $ 340 million fine.
The bank agreed to install a monitor to oversee the bank's money laundering controls for at least two years, and appoint "permanent officials who will audit the bank's internal procedures to prevent offshore money laundering". The monitor will report directly to the DFS. Lawsky's statement said "the parties have agreed that the conduct at issue involved transactions of at least $250bn." The bank issued a statement confirming that a settlement with the DFS had been reached and that "a formal agreement containing the detailed terms of the settlement is expected to be concluded shortly".
Other US agencies—including the Federal Reserve, the Federal Bureau of Investigation, the Treasury Department, and the Justice Department—had also begun investigations into the laundering allegations and were reportedly taken off guard by the speed of the settlement.
The Treasury stated that its own investigation of Standard Chartered will continue. Several financial analysts predicted that, due to its strong financial position, the bank would be able to easily cover the $900 million fine without having to raise extra capital.
On 6 August 2014 Lawsky was reported to be preparing a new action against Standard Chartered over computer system breakdowns and was "discussing a potential settlement".
On 19 August 2014, the bank was fined $300 million by the New York Department of Financial Services for breach of money-laundering compliance related to potentially high-risk transactions involving Standard Chartered clients in Hong Kong and the UAE. The bank issued a statement accepting responsibility and regretting the deficiencies, at the same time noting the ruling would not jeopardize its U.S. licenses.
In April 2019, it was reported that Standard Chartered may have to pay approximately $1 billion to settle its ongoing investigations in the US and UK. Earlier in February the company had set aside $900 million towards resolution of violations of U.S. sanctions and forex trading regulations. The company also faces a penalty of roughly $134 million from the United Kingdom's Financial Conduct Authority related to historical financial crime controls which takes the amount to over $1 billion.
Standard Chartered has over 86,000 employees globally and has operations in 70 markets. The bank is divided into two divisions, plus Global Business Services: The Consumer Bank and the Wholesale Bank.
The consumer bank is retail focused, and focuses on individuals, small business and high-net-worth clients in the private bank. For retail customers, the unit manages savings, allows customers to make transactions, provides wealth management services, and provides mortgages and auto finance. For SMEs, the consumer bank manages cash, collections, and payments as well as offering loans.
The wholesale bank's clients are global corporations, financial institutions and commodity traders and agribusinesses. Transaction banking helps clients manage their treasury function through cash management, trade finance and custody services. Financial markets allow clients to raise capital, manage their risks and invest. The corporate finance function offers advisory services for mergers and acquisitions and other restructuring activities. Finally, principal finance makes equity investments to encourage the growth of businesses.
Standard Chartered Breeze is a mobile banking application for the iPhone & iPad that can also be used on the computer. It is largely similar to the online banking services offered by other banks, with the exception of its function to issue electronic bank cheques. Launched in the summer of 2010 and aggressively marketed, the reviews have been generally positive. In addition, it has attracted an uncommon amount of attention due to many innovative marketing strategies it used to promote its product, mostly focusing on social media. Standard Chartered Breeze organised a blogger's meet for bloggers to preview Breeze, and its Twitter campaign to give away a free iPad was extremely successful.
Standard Chartered's primary engagement with the fintech community is focused in Hong Kong, working closely with and co-ordinated by 'The eXellerator'. The SuperCharger FinTech Accelerator, along with main partners, Standard Chartered Bank (a founding member) and Fidelity International, has twice conducted programmes enabling international growth-stage companies to expand their operations within Asia. Standard Chartered Bank has initiated proof of concept projects with two companies: Bambu and KYC Chain.
In September 2009 it was announced that Standard Chartered had agreed to become the main sponsor of Liverpool Football Club for the period between July 2010 and the end of the 2013–14 football season. The deal was reported to have a total value of £80 million. An extension to the end of the 2015-16 season was agreed in 2013 and in 2015 a further extension until 2019 was agreed.
Standard Chartered, along with the International Agency for the Prevention of Blindness, manages a charity called Seeing is Believing. The charity aims to eliminate preventable blindness in developing countries. Standard Chartered matches every dollar raised by the organization.
The Priority Academy program was created in 2006 by the bank, with educational programmes including a study tour of Shanghai, a summer internship programme and a study seminar in the United States. The program donated $250,000 to Chan Yik Hei, a science amateur who won the Intel International Science and Engineering Fair, for his studies at the Hong Kong University of Science and Technology.
In 2015, Standard Chartered was widely criticised for its $12bn funding of the controversial Carmichael Coal Mine, with a campaign led by Greenpeace calling for them to quit the project. The bank subsequentially withdrew from the deal.
On 9 April 2019, Standard Chartered paid $1.1 billion to the United Kingdom Government and the United States of America's Department of the Treasury over apparent multiple violations of sanctioned programs.
6 Battery Road, formerly the Standard Chartered Bank Building, is a high-rise skyscraper located in the central business district of Singapore. It is located on 6 Battery Road, in Raffles Place. The tower is situated adjacent to the Bank of China Building and faces the Singapore River. It is a class-A office building, and houses offices of several multi-national companies. The development has a net floor area of 46,060 m2 as at 30 June 2007, and has direct access to Raffles Place MRT Station.
At its completion, it was the largest building for the Standard Chartered Bank worldwide and also represented the largest single investment by a British company. The building is on a 999-year leasehold.Chartered Bank of India, Australia and China
The Chartered Bank of India, Australia and China (informally The Chartered Bank) was a bank incorporated in London in 1853 by Scotsman James Wilson, under a Royal Charter from Queen Victoria.Though lacking a truly strong domestic network in Britain, it was influential in the development of British colonial trade throughout the East of Suez.In 1969 Chartered Bank merged with Standard Bank, which did business throughout Africa. The merged enterprise was incorporated in London under the name Standard Chartered.Dubai Marathon
The Standard Chartered Dubai Marathon (official name Standard Chartered Dubai Marathon) is an annual marathon running race held in Dubai in the United Arab Emirates.Grindlays Bank
The historic overseas bank was established in London in 1828 as Leslie & Grindlay, agents and bankers to the British army and business community in India. Banking operations expanded to include the Indian subcontinent, the Middle East and elements of Africa and Southeast Asia. It was styled Grindlay, Christian & Matthews in 1839, Grindlay & Co from 1843, Grindlay & Co Ltd from 1924 and Grindlays Bank Ltd in 1947 until its merger with the National Bank of India.The National Bank of India was formed in 1863 and became one of the larger London overseas banks operating not only in the Indian sub-continent but in communities around the Indian Ocean. In 1948 it purchased the smaller Grindlays Bank Ltd, renaming itself National and Grindlays Bank Ltd some ten years later. Following further acquisitions, its name was shortened to Grindlays Bank in 1974. Grindlays was taken over by Australia and New Zealand Banking Group in 1984 and renamed ANZ Grindlays Bank. Standard Chartered Bank acquired ANZ Grindlays in 2000, after which the Grindlays name fell out of use.Hong Kong Marathon
The Hong Kong Marathon (香港馬拉松), sponsored by Standard Chartered Bank, is an annual marathon race held in January or February in Hong Kong. In addition to the full marathon, a 10 km run and a half marathon are also held. Around 70,000 runners take part each year across all events.
High levels of humidity and a difficult course make finishing times for the Hong Kong Marathon comparatively slower than other large marathons. The course records were both set in 2012 by Ethiopians: Dejere Abera has the men's record of 2:11:27 hours while Misiker Demissie holds the women's record of 2:30:12 hours.Hong Kong Marathon was first granted as IAAF Bronze Label road race by International Association of Athletics Federations (IAAF) in Year 2012 race, and it was upgraded as IAAF Silver Label road race in Year 2013 race, and continued to keep this rating in Year 2014 and Year 2015 race. Since 2016 race, it is upgraded to IAAF Gold Label Race.
The Hong Kong Marathon has hosted the Asian Marathon Championship race on four occasions (2002, 2008, 2013 and 2015).The (20th) Hong Kong Marathon (2016) had the first Official Theme Song of the race - Life And Marathon (人生馬拉松) sung by Hong Kong singer Eason Chan, being recorded on his newest album Getting Ready (準備中) released on July 10, 2015, and Eason was formally invited to participate on this race with being granted "Standard Chartered Hong Kong Marathon VIP Pass" by Standard Chartered Bank and Hong Kong Amateur Athletic Association.Indonesia Open (golf)
The Indonesia Open is the country's premier golf tournament and traditionally played in the capital, Jakarta.
The title sponsor from 2005 to 2010 and again in 2012 is the Jakarta government's "Enjoy Jakarta" tourism portal. From 2005 to 2009, the tournament was co-sanctioned by the Asian Tour and the European Tour.
In 2012, for the first time, it was co-sanctioned by the OneAsia Tour and was an unofficial event on the Japan Golf Tour. The prize fund for 2012 was US$1,000,000 and the event took place from March 22–25 at Emeralda Golf and Country Club, south of Jakarta. It was the opening event of the OneAsia Tour's 2012 season.
In 2013, it returned to the Asian Tour and moved from March to late November/early December.James Wilson (businessman)
James Wilson (3 June 1805 – 11 August 1860) was a Scottish businessman, economist, and Liberal politician who founded The Economist weekly and the Chartered Bank of India, Australia and China, which merged with Standard Bank in 1969 to form Standard Chartered.Mumbai Marathon
The Mumbai Marathon (known as the Tata Mumbai Marathon for sponsorship reasons by Tata Consultancy Services (TCS)), is an annual international marathon held in Mumbai, India, on the third Sunday of January every year. It is the largest marathon in Asia as well as the largest mass participation sporting event on the continent. It is the richest race in India with a prize pool of US$405,000.
The Mumbai Marathon has six different race categories: Marathon (42.195 km), Half Marathon (21.097 km), Dream Run (6 km), Senior Citizens' Run (4.3 km), Champions with Disability (2.4 km), and a Timed 10K.
The course records set in 2013 were the fastest times ever run for a marathon in India in the women's marathon category – 2:24:33 by the women's winner Valentine Kipketer, Kenya. In 2016, Gideon Kipketer broke the men's marathon record, completing the race in 2:08:35.
The marathon is an event where people from all walks of life participate including Bollywood celebrities, sports personalities, business tycoons and amateur athletes.Singapore Marathon
The Singapore Marathon is an annual international marathon race which is held on the first Sunday of December in the city of Singapore. It is an IAAF Gold Label Road Race. It has grown significantly since its inaugural race in 1982 – the 2013 event attracted a total of 60,000 entrants for all categories.
There are four separate categories of competition: the full marathon, the half marathon, the 10 kilometres run, and the 10 km wheelchair race. Furthermore, 10 km team competitions as well as a number of short running competitions for children.Prize money for the full marathon race is divided into three categories: the open prize (for all competitors), the Singapore prize (open to national competitors), and the veteran prize (which acts as a masters competition).Between 2004 and 2008, it was part of "The Greatest Race on Earth" series of road races, sponsored by Standard Chartered Bank (the other three legs being the Hong Kong Marathon, Mumbai Marathon and Nairobi Marathon).The times recorded at the Singapore Marathon tend to be slower than those at other marathons as Singapore's climate is usually hot and humid. Kenyans Luke Kibet and Salina Kosgei are the men's and women's course record holders, respectively. The 2006 edition also acted as the country's national championships, with Elangovan Ganesan and Vivian Tan Yoke Pin taking the honours.Singapore Sevens
The Singapore Sevens is an annual rugby sevens tournament contested by national teams.
It was first contested as part of the IRB World Sevens Series in 2002 and from 2004 to 2006. The Standard Chartered Bank was the original title sponsor. It was effectively replaced in the IRB calendar by the Australian Sevens for the 2006-07 season.
The tournament returned as an official event within the Asian Sevens Series in 2013. Singapore then secured a four-year deal to host a leg of the Sevens World Series starting from the 2015–16 season. Singapore's rights to host a leg of the Seven World Series was further extended till 2023.Standard Bank (historic)
The Standard Bank was a British overseas bank, which operated mainly in Africa from 1863 to 1969. It merged with the Chartered Bank in 1969 to form Standard Chartered.Standard Chartered Bank Building
The Standard Chartered Bank Building (Chinese: 渣打銀行大廈) is a skyscraper located in Central, Hong Kong. The tower rises 42 storeys and 191 metres (627 ft) in height. The building was completed in 1990. It was designed by architectural firm P & T Architects & Engineers Ltd..Standard Chartered Hong Kong
Standard Chartered Hong Kong (officially Standard Chartered Bank (Hong Kong) Limited, Chinese: 渣打銀行(香港)有限公司) is a licensed bank incorporated in Hong Kong and a subsidiary of Standard Chartered. It is also one of the three commercial banks licensed by the Hong Kong Monetary Authority to issue banknotes for the Hong Kong dollar.Standard Chartered Kenya
Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya. It is a subsidiary of the British multinational financial conglomerate headquartered in London, United Kingdom, known as Standard Chartered. Stanchart Kenya is one of the banks licensed by the Central Bank of Kenya, the central bank and national banking regulator, in the largest economy in the East African Community.Standard Chartered Kenya is a large financial services provider in Kenya. As of December 2013, the bank's total assets were valued at about US$2.539 billion (KES:220.39 billion), with shareholders' equity of about US$417.1 million (KES:36.2 billion). At that time, Standard Chartered Kenya was the 4th largest bank, by assets, out of the 43 licensed banks in the country.Standard Chartered Korea
Standard Chartered Korea (officially Standard Chartered Bank Korea Limited, formerly SC First Bank, Hangul: SC제일은행) is a banking and financial services company headquartered in Seoul, South Korea and a wholly owned subsidiary of Standard Chartered. It was created by the acquisition of the former Korea First Bank by Standard Chartered in 2005.Standard Chartered Pakistan
Standard Chartered Pakistan is a Pakistani banking and financial services company in Pakistan and is a wholly owned subsidiary of UK-based Standard Chartered.
It is Pakistan's oldest and largest foreign commercial bank. It employs over 9000 people in its 94 branches in Pakistan.Standard Chartered Thailand
Standard Chartered Thailand (officially Standard Chartered Bank (Thai) PCL, Thai: ธนาคารสแตนดาร์ด ชาร์เตอร์ด (ไทย) จำกัด (มหาชน)) is a banking and financial services company in Thailand and a subsidiary of Standard Chartered. It serves consumer and wholesale banking customers.Standard Chartered Uganda
Standard Chartered Uganda, whose official name is Standard Chartered Bank Uganda Limited but is often referred to as Stanchart Uganda, is a commercial bank in Uganda. It is one of the banks licensed by the Bank of Uganda, the central bank and national banking regulator.Union Bank (Pakistan)
Union Bank was a Pakistani bank based in Karachi, Pakistan. It was established in 1991 with its headquarters in Lahore, Pakistan. In 2000 the bank relocated its headquarters to Karachi.
Prior to the merger with Standard Chartered Bank in 2006, it was Pakistan's eighth largest bank and had 65 branches in some 22 cities, about US$2 billion in assets, and about 400,000 customers.