False advertising is the use of false, misleading, or unproven information to advertise products to consumers. The advertising frequently does not disclose its source. One form of false advertising is to claim that a product has a health benefit or contains vitamins or minerals that it in fact does not. Many governments use regulations to control false advertising. A false advertisement can further be classified as deceptive if the advertiser deliberately misleads the consumer, as opposed to making an honest mistake.
Often used in cosmetic and weight loss commercials, these adverts portray false and unobtainable results to the consumer and give a false impression of the product's true capabilities. If retouching is not discovered or fixed, a company can be at a competitive advantage with consumers purchasing their seemingly more effective product, thus leaving competitors at a loss.
Advertisers for weight loss products may also employ athletes who are recovering from injuries for "before and after" demonstrations.
An ad may omit or skim over important information. The ad's claims may be technically true, but the ad does not include information that a reasonable person would consider relevant. For example, TV advertisements for prescription drugs may technically fulfill a regulatory requirement by displaying side-effects in a small font at the end of the ad, or have a "speed-talker" list them. This practice was prevalent in the United States in the recent past.
Hidden fees can be a way for companies to trick the unwary consumer into paying excess fees (for example tax, shipping fees, insurance etc.) on a product that was advertised at a specific price as a way to increase profit without raising the price on the actual item.
A common form of hidden fees and surcharges is "fine print" in advertising. Another way to hide fees that is commonly used is to not include "shipping fees" into the price of goods online. This makes an item look cheaper than it is once the shipping cost is added. Many hotels charge mandatory "resort fees" that are not typically included in the advertised base price of the room.
Manipulation of measurement units and standards can be described as a seller deceiving customers by informing them with facts that either are not true or are using a standard or standards that wouldn't be widely used or understood which results in the customer being misinformed or confused.
Some products are sold with fillers, which increase the legal weight of the product with something that costs the producer very little compared to what the consumer thinks that he or she is buying. Food is an example of this, where meat is injected with broth or even brine (up to 15%), or TV dinners are filled with gravy or other sauce instead of meat. Malt and ham have been used as filler in peanut butter. There are also non-meat fillers which may look starchy in their makeup; they are high in carbohydrate and low in nutritional value. One example is known as a cereal binder and usually contains some combination of flours and oatmeal.
Some products may have a large container where most of the space is empty, leading the consumer to believe that the total amount of food is greater than it actually is.
The words “Diet, low fat, sugar-free, healthy and good for you” are labels they may see every day and they associate these labels with products that will aid a healthy lifestyle. It seems advertisers are aware of their needs to live longer and live well so they are adapting their products in accordance with this. It is suggested that food advertising influences consumer preferences and shopping habits. Therefore, by highlighting certain contents or ingredients is misleading consumers into thinking they are buying healthy when in fact they are not.
Many large food companies are going to court after using misleading tactics like these:
However, this is not always the case. There has been an increase in the number of large organizations going to court over misleading claims, stating that products are ‘school canteen approved’ or ‘all natural,’ hence claiming their products are healthy or only uses natural ingredients, but this is not always the case.
Puffing or puffery is the act of exaggerating a product's worth through the use of meaningless unsubstantiated terms, based on opinion rather than fact, and in some cases through the manipulation of data. Examples of this include many superlatives and statements such as “greatest of all time”, “best in town” and “out of this world” or a restaurant claiming it had "the world’s best tasting food".
Typically puffing is not an illegal form of false advertising and can be looked at as a humorous way to grab and attract the attention of the consumer. Puffing may be able to be used as a defense against charges of deceptive advertising when it is formatted as an opinion rather than a fact.
However, it can also be used as a defense for misleading or deceptive advertising. For example, claims like ‘Top Quality’ can have regulatory and legal consequences and can be looked at as illegal misrepresentation, if not supported through the products capabilities.
Many terms have imprecise meanings. Depending on the jurisdiction, "organic" food may not have a clear legal definition, and "light" food has been variously used to mean low in calories, sugars, carbohydrates, salt, texture, viscosity, or even light in color. Labels such as "all-natural" are frequently used but are essentially meaningless in a legal sense.
Tobacco companies, for many years, used terms like low tar, light, ultra-light and mild in order to imply that products with such labels had less detrimental effects on health, but in recent years the United States has banned manufacturers from labeling tobacco products with these terms.
When the US United Egg Producers' used an "Animal Care Certified" logo on egg cartons, the Better Business Bureau argued that it misled consumers by conveying a higher sense of animal care than was actually the case.
In 2010, Kellogg's Rice Krispies cereal claimed that the cereal can improve a child's immunity. The company was forced to discontinue all advertising stating such claims. In 2015 the same company advertised their Kashi product as “all natural”, when it contained a variety of synthetic and artificial ingredients; Kellogg's paid $5 million to resolve the issue.
"Better" means one item is superior to another in some way, while "best" means it is superior to all others in some way. However, advertisers frequently fail to list the way in each they are being compared (price, size, quality, etc.) and, in the case of "better", to what they are comparing (a competitor's product, an earlier version of their own product, or nothing at all). So, without defining how they are using the terms better and best, the terms become meaningless. An ad which claims "Our cold medicine is better" could be just saying it is an improvement over taking nothing at all. Another often-seen example of this ploy is "better than the leading brand" often with some statistic attached, while the leading brand is often left undefined.
In an inconsistent comparison, an item is compared with many others, but only compared with each on the attributes where it wins, leaving the false impression that it is the best of all products, in all ways. One variation on this theme is web sites which also list some competitor prices for any given search, but do not list those competitors which beat their price (or the web site might compare their own sale prices with the regular prices offered by their competitors).
One common example is that of serving suggestion pictures on food product boxes, which show additional ingredients beyond those included in the package. Although the "serving suggestion" disclaimer is a legal requirement of an illustration which includes items not included in the purchase, if a customer fails to notice or understand this caption, they may incorrectly assume that all depicted items are all included.
In some advertised images of hamburgers, every ingredient is visible from the side shown in the advertisement, giving the impression that they are larger than they really are. Products which are sold unassembled or unfinished may also have a picture of the finished product, without a corresponding picture of what the customer is actually buying.
Commercials for certain video games include trailers that are essentially CGI short-films - with graphics of a much higher caliber than the actual game.
“The color of food packaging is considered to be extremely important in the marketing world” (Blackbird, Fox & Tornetta, 2013) as people see color before they absorb anything else. Consumers buy items based on the color they've seen it on the advertisement and they have a perception of what the packaging colors should also look like. However, when it comes to buying food, usually consumers can only judge the product based on the packaging and usually consumers judge products based on color.
When used to make people think food is riper, fresher, or otherwise healthier than it really is, food coloring can be a form of deception. When combined with added sugar or corn syrup, bright colors give the subconscious impression of healthy, ripe fruit, full of antioxidants and phytochemicals.
One variation is packaging which obscures the true color of the foods contained within, such as red mesh bags containing yellow oranges or grapefruit, which then appear to be a ripe orange or red. Regularly stirring minced meat on sale at a deli can also make the meat on the surface stay red, causing it to appear fresh, while it would quickly oxidize and brown, showing its true age, if left unstirred. Some sodas are also sold in colored bottles, when the actual product is clear.
Angel dusting is a process where an ingredient which would be beneficial, in a reasonable quantity, is instead added in an insignificant quantity which will have no consumer benefit, so they can make the claim that it contains that ingredient, and mislead the consumer into expecting that they will gain the benefit. For example, a cereal may claim it contains "12 essential vitamins and minerals", but the amounts of each may be only 1% or less of the Reference Daily Intake, providing virtually no benefit to nutrition.
Many products come with some form of the statement "chemical free!" or "no chemicals!". As everything on Earth, save a few elementary particles formed by radioactive decay or present in minute quantities from solar wind and sunlight, is made of chemicals, it is impossible to have a chemical free product. The intention of this message is often to indicate the product contains no synthetic or exceptionally harmful chemicals, but as the word chemical itself has a stigma, it is often used without clarification.
Bait-and-switch is a deceptive form of advertising or marketing tactic generally used to lure in customers into the store. A company will advertise their product at a very cheap and enticing price which will attract the customers (bait). However, the product the customer seeks is not available for various reasons, such as the company only having a limited quantity of product available for sale which was quickly sold out (switch). After which, the store/company will then try to sell something that is more expensive and valuable than what they originally advertised (upsell). Regardless of the fact that only a small percentage of the shoppers will actually buy the more expensive product, the advertiser using the bait remains to gain profit.
Bait advertising is also commonly used in other contexts, for example, in online job advertisements by deceiving the potential candidate about working conditions, pay, or different variables. Airlines may be guilty of "baiting" their potential clients with a bargains, then increase the cost or change the notice to be that of a considerably more costly flight.
Businesses are asked to remember a few guidelines to avoid charges of misleading or deceptive conduct:
In some countries bait advertising can result in severe penalties.
If a company does not say what they will do if the product fails to meet expectations, then they are free to do very little. This is due to a legal technicality that states that a contract cannot be enforced unless it provides a basis not only for determining a breach but also for giving a remedy in the event of a breach.
Advertisers frequently claim there is no risk to trying their product, when clearly there is. For example, they may charge the customer's credit card for the product, offering a full refund if not satisfied. However, the risks of such an offer are numerous. Customers may not get the product at all, they may be billed for things they did not want, they may need to call the company to authorize a return and be unable to do so, they may not be refunded the shipping and handling costs, or they may be responsible for the return shipping.
Similarly, a ‘free trial’ is an advertising manoeuvre to have consumers become hands-on with the products or services before purchase, without any money spent but a free trial in exchange for credit cards details cannot be stated as a free trial, as there is a component of expenditure.
This refers to a contract or agreement where no response is interpreted as a positive response in favor of the business. An example of this is where a customer must explicitly "opt out" of a particular feature or service, or be charged for that feature or service. Another example is where a subscription automatically renews unless the customer explicitly requests it to stop.
In the United States, the federal government regulates advertising through the Federal Trade Commission (FTC) with truth-in-advertising laws, and additionally enables private litigation through various statutes, most significantly the Lanham Act (trademark and unfair competition).
The goal is prevention rather than punishment, reflecting the purpose of civil law in setting things right rather than that of criminal law. The typical sanction is to order the advertiser to stop its illegal acts, or to include disclosure of additional information that serves to avoid the chance of deception. Corrective advertising may be mandated, but there are no fines or prison time except for the infrequent instances when an advertiser refuses to stop despite being ordered to do so.
In 1941, the United States Supreme Court reviewed the Federal Trade Commission v. Bunte Bros LLC, under Section 5 in regards to Unfair or Deceptive Acts or Practices.
In 2013 and 2014, the United States Supreme Court reviewed three false advertising cases: Static Control v. Lexmark (concerning who has standing to sue under the Lanham Act for false advertising), ONY, Inc. v. Cornerstone Therapeutics, Inc., and POM Wonderful LLC v. Coca-Cola Co..
State governments have a variety of unfair competition laws, which regulate false advertising, trademarks, and related issues. Many are very similar to that of the FTC, and in many cases copied so closely that they are known as "Little FTC Acts." These laws also go by the terminology "Unfair, Deceptive, or Abusive Acts and Practices" Laws (UDAAP or UDAP Laws) and can vary widely in the degree of protection they provide to consumers, according to the National Consumer Law Center.
Advertising in the UK is managed under the Consumer Protection from Unfair Trading Regulations 2008 (CPR), effectively the successor to the Trade Descriptions Act 1968. It is designed to implement the Unfair Commercial Practices Directive, part of a common set of European minimum standards for consumer protection and legally bind advertisers in England, Scotland, Wales and parts of Ireland. These regulations focus on business to consumer interactions. These are modelled by a table used for assessing unfairness, evaluations being made against four tests expressed in the regulations that indicate deceptive advertising:
These factors of deceptive advertising are critically analysed as they may crucially impair a consumer's ability to make an informed decision, thereby limiting their freedom of choice.
This system resembles American practice as reflected by the FTC in terms of disallowing false and deceptive messaging, prohibition of unfair and unethical commercial practices and omitting important information, but it differs in monitoring aggressive sales practices (regulation seven) which included high-pressure sales practices that go beyond persuasion. Harassment and coercion are not defined but rather interpreted as any undue physical and psychological pressure (in advertising).
Even if proven cases of false advertising do not inevitably result in civil or criminal repercussions: the Office of Fair Trading states in the instance of false advertising, companies are not always faced with civil and criminal repercussions, it is based on the seriousness of the infringement and each case is analysed individually, allowing the standards authority to promote compliance with regards to their enforcement policies, priorities and available resources. Another area of departure from American practice relates to a general prohibition on the use of competitors' logotypes, trademarks or similar copy to that used in a competitor's own advertising by another, particularly when making a comparison.
Under CPR legislation, there are different standards authorities for each country:
In Australia, Australian Competition and Consumer Commission also known as the ACCC, are responsible for ensuring all businesses and consumers act in accordance with the Australian Competition & Consumer Act 2010, as well as, fair trade and consumer protection laws (ACCC, 2016).
Each state and territory have its own consumer protection agency or consumer affairs agency (ACCC 2016).
The ACCC is designed to assist both consumers, businesses, industries and infrastructure within the country. The ACCC assists the consumer by making available the rights, regulations, obligations and procedures; for refund and return, complaints, faulty products and guarantees of products and services. They also assist businesses and industries by developing clear laws and guidelines in relation to unfair practices and misleading or deceptive conduct.
There are many similarities in the laws and regulation between the Australian ACCC, the New Zealand FTA, the American FCT and United Kingdom CPR. The structure of these policies is to support fair trade and competition alongside offering the consumers exactly what they are selling, in order to reduce deceptive and false practices. However, it is not limited to these countries, as most countries have agreements with the International Consumer Protection and Enforcement Network or ICPEN.
In New Zealand, the Fair Trading Act 1986 aims to promote fair competition and trading in the country. The act prohibits certain conduct in trade, provides for the disclosure of information available to the consumer relating to the supply of goods and services and promotes product safety. Although the Act does not require businesses to provide all information to consumers in every circumstances, businesses are obliged to ensure the information they do provide is accurate, and important information is not kept from consumers.
A range of selling methods that intend to mislead the consumer are illegal under the Fair Trading Act: The Act also applies to certain activities whether or not the parties are 'in trade' – such as employment advertising, pyramid selling, and the supply of products covered by product safety and consumer information standards.
Both consumers and businesses alike can rely on and take their own legal action under the Act. Consumers may contact the trader and utilize their rights which have been stated in the Act to make headway with the trader. If the issues are not resolved, the consumer or anyone else can take actions under the Act. The Commerce Commission is also empowered to take enforcement action and will do so when allegations are sufficiently serious to meet its enforcement criteria.
Additionally, there are currently five consumer information standards:
Coconut water, less commonly coconut juice, is the clear liquid inside coconuts (fruits of the coconut palm). In early development, it serves as a suspension for the endosperm of the coconut during the nuclear phase of development. As growth continues, the endosperm matures into its cellular phase and deposits into the rind of the coconut pulp. The liquid inside young coconuts is often preferred to the liquid of a ripened coconut.CortiSlim
CortiSlim is a family of weight-loss dietary supplements marketed by CortiSLIM International Inc. The CortiSlim line of products was acquired from its original owner, Window Rock Enterprises in 2008 after Window Rock had been pushed into bankruptcy as a result of losing a lawsuit for false advertising by the Federal Trade Commission.ExtenZe
Extenze is a herbal nutritional supplement claiming to promote "natural male enhancement", a euphemism for penis enlargement. Additionally, television commercials and advertisements claim an "improved" or "arousing" sexual experience. Extenze paid $6 million to settle a class-action false advertising lawsuit in 2010.Websites selling the product make several more detailed claims, including acquiring a "larger penis". Their enlarging effects are described as "temporary" while under the use of Extenze. Early infomercials featured a studio audience and porn star Ron Jeremy. Former Dallas Cowboys and Miami Hurricanes head coach Jimmy Johnson has also appeared in an ExtenZe commercial. ExtenZe makes pills and 2-ounce shots that are sold in over 75,000 retail stores.False designation of origin
In consumer law, false designation of origin occurs when the manufacturer or seller lies about the country of origin or maker of its products. For example, if a manufacturer makes a product and then claims that it is a high end name brand product.In U.S. law, false designation of origin is defined by 15 U.S.C. § 1125.Freedom 251
The Freedom 251 is a smartphone that was initially offered for sale in India at the promotional price of ₹251 (the equivalent of $3.76 as of 29 October 2016). It is being sold by Ringing Bells Private Limited and is marketed as the world's cheapest smartphone.
Bharatiya Janata Party MP Kirit Somaiya has stated that the phone is bogus and the promotion is a Ponzi scheme. He filed a complaint which led to a first information report (FIR) being registered against Ringing Bells Director Mohit Goel and company president Ashok Chaddha under Section 420 of the Indian Penal Code (IPC) as well as the Information Technology Act. However, the Allahabad High Court stayed the FIR as premature.GeForce 900 series
Serving as the high-end introduction to Maxwell, named after James Clerk Maxwell, the GeForce 900 Series is a family of graphics processing units developed by Nvidia, succeeding the GeForce 700 series.
With Maxwell, the successor to Kepler, Nvidia expected three major outcomes from the Maxwell: improved graphics capabilities, simplified programming, and better energy-efficiency compared to the GeForce 700 Series and GeForce 600 Series.Maxwell was announced in September 2010, with the first Maxwell-based GeForce consumer-class products released in early 2014.International Star Registry
The International Star Registry (ISR) is an organization founded in 1979, which sells the right to unofficially name stars.
Products and services are often marketed as gifts or memorials.Lanham Act
The Lanham (Trademark) Act (Pub.L. 79–489, 60 Stat. 427, enacted July 5, 1946, codified at 15 U.S.C. § 1051 et seq. (15 U.S.C. ch. 22)) is the primary federal trademark statute of law in the United States. The Act prohibits a number of activities, including trademark infringement, trademark dilution, and false advertising.Lexmark International, Inc. v. Static Control Components, Inc.
Lexmark International, Inc. v. Static Control Components, Inc., is an American legal case involving the computer printer company Lexmark, which had designed an authentication system using a microcontroller so that only authorized toner cartridges could be used. The resulting litigation (described by Justice Scalia in 2014 as "sprawling", and by others as having the potential to go on as long as Jarndyce v. Jarndyce) has resulted in significant decisions affecting United States intellectual property and trademark law.
In separate rulings in 2004 and 2012, the United States Court of Appeals for the Sixth Circuit ruled that:
circumvention of Lexmark's ink cartridge authentication does not violate the Digital Millennium Copyright Act (DMCA), and
Static Control Components had standing basis under the Lanham Act to sue Lexmark for false advertising in relation to its promotion of the program, which was unanimously affirmed in 2014 by the Supreme Court of the United States.The Supreme Court's 2014 ruling also affects statutory interpretation in the area of standing in pursuing lawsuits on statutory grounds in a wide variety of areas in federal court.Lifted or The Story Is in the Soil, Keep Your Ear to the Ground
Lifted or The Story Is in the Soil, Keep Your Ear to the Ground is the fourth album by Bright Eyes and the 46th release of Saddle Creek Records. The band made its national television debut in support of the album, performing "The Trees Get Wheeled Away" (a track that was not on the album) on the Late Show with David Letterman. The album is referenced in the Jonathan Franzen novel Freedom when the main characters Walter and Richard attend a Bright Eyes concert in Washington D.C. during the "Lifted" tour.List of food labeling regulations
The packaging and labeling of food is subject to regulation in most regions/jurisdictions, both to prevent false advertising and to promote food safety.MonaVie
MonaVie is a defunct, American multi-level marketing company that manufactured and distributed products made from blended fruit juice concentrates, powders, and purées. The company was the subject of several controversies. Health claims for its products had not been scientifically confirmed or approved by regulatory authorities, and its chairman had been previously involved in false health claims concerning another beverage company. According to Forbes, MonaVie's business plan resembled a pyramid scheme. In 2015, the company defaulted on a US$182 million loan and went into foreclosure.POM Wonderful LLC v. Coca-Cola Co.
POM Wonderful LLC v. Coca-Cola Co., 573 U.S. ___ (2014), was United States Supreme Court case that held that a statutory private right of action under the Lanham Act is not precluded by regulatory provisions of the Food, Drug, and Cosmetic Act.Power Balance
Power Balance is the original brand of hologram bracelets claimed by its manufacturers and vendors to "use holographic technology" to "resonate with and respond to the natural energy field of the body", and increase sporting ability. Numerous independent studies of the device found it to be no more effective than the placebo effect for enhancing athletic performance, and the manufacturer was forced by the ACCC to retract any previous claims in 2010.
The product was originally promoted at trade shows in the beginning of 2006 utilizing applied kinesiology as its most effective sales tool. They then began selling the product in 2007 and had amassed countless celebrity endorsements many free and some paid they had became a trend among high school, collegiate and professional sports in 2008-2012 although bands are regularly sighted on athletes today, those 5 years were the biggest boom for Power Balance. Leading one journalist to say that "a growing number of professional sportsmen and their attendants are starting to sound like New Age crystal healers." Another journalist gave Power Balance the CNBC Sports Product of the Year in 2010.Power Balance Headquarters which was located in Laguna Niguel, California at the time, denied that they made any medical or scientific claims about their products, but after an Australian Competition and Consumer Commission ruling, the Australian distributor of Power Balance was forced to recognize and retract any possible claims. The company had been the focus of significant criticism, particularly for false advertising. It has been described as "like the tooth fairy" and a "very successful marketing scam". Although Dylan Evans, a lecturer in behavioral science at Cork University's School of Medicine and author of Placebo stated "I was really impressed by the marketing. They have managed to get away without deceiving anyone in the sense of an overt lie. There are no claims on the packaging itself."They don't make any reference at all to any health outcomes. They leave that as an inference that most people will draw"By the end of 2011 the company was reported to be on the edge of going out of business after allegedly having to settle a $57m lawsuit, in the course of which company executives acknowledged that their past claims to improve strength and balance were not backed by science. It filed for Chapter 11 bankruptcy due to a multitude of lawsuits, but the brand has since been transferred to a new company, Power Balance Technologies and is still selling Power Balance bands and other items today. www.powerbalance.com
Power Balance seems to have added to there product line as well using other more widely accepted sales tools for selling their products, Titanium and Ion producing powder in some of their products. Although they do not make any claims on the company's website they still seem to sell the original bands as well.Rhode Island Division of Commercial Licensing and Regulation
The Division of Commercial Licensing and Regulation is the division of the Rhode Island Department of Business Regulation responsible for the licensing and regulation of real estate agents, brokers and appraisers, auto body & salvage re-builder shops, auto wrecking and salvage yards, travel agencies and travel agents, upholsterers, alarm system installers, auctioneers, liquor wholesalers, breweries, wineries, salespersons (representing wholesalers) and agents (representing manufacturers and distillers), Class G (boat/airline/railroads) license holders, line-cleaners, and mobile and manufactured homes and parks. The enforcement of unit pricing, motor fuel advertising and health club pre-opening laws are also activities of this program.
Commercial Licensing covers Alarm Licensing, Auto Body Licensing, Auto Glass Licensing, Auto Body Salvage and Rebuilders, Auto Wrecking and Salvage Yards, Auctioneer, False Advertising and Gasoline Advertising, Health Clubs, Liquor Enforcement and Compliance, Mobile/Manufactured Homes and Parks, Real Estate, Travel Agencies and Agents, Unit Pricing and Upholstery. Racing & Athletics is responsible for greyhound and horse racing and professional boxing/wrestling.Scareware
Scareware is a form of malware which uses social engineering to cause shock, anxiety, or the perception of a threat in order to manipulate users into buying unwanted software. Scareware is part of a class of malicious software that includes rogue security software, ransomware and other scam software that tricks users into believing their computer is infected with a virus, then suggests that they download and pay for fake antivirus software to remove it. Usually the virus is fictional and the software is non-functional or malware itself. According to the Anti-Phishing Working Group, the number of scareware packages in circulation rose from 2,850 to 9,287 in the second half of 2008. In the first half of 2009, the APWG identified a 585% increase in scareware programs.The "scareware" label can also apply to any application or virus which pranks users with intent to cause anxiety or panic.Surimi
Surimi (Japanese: 擂り身 / すり身, "ground meat") refers to a paste made from fish or other meat. It can also refer to a number of East Asian foods that use that paste as their primary ingredient. It is available in many shapes, forms, and textures, and is often used to mimic the texture and color of the meat of lobster, crab, grilled Japanese eel and other shellfish.
The most common surimi product in the Western market is imitation crab meat. Such a product often is sold as krab, imitation crab and mock crab in the United States, and as seafood sticks, crab sticks, fish sticks, seafood highlighter or seafood extender in Commonwealth nations. In Britain, the product is sometimes known as seafood sticks to avoid breaking Trading Standards rules on false advertising.Unfair Commercial Practices Directive 2005
The Unfair Commercial Practices Directive 2005/29/EC regulates unfair business practices in EU law, as part of European consumer law. It requires corresponding laws to be passed that incorporate it into each member state's legal system.
The Directive is concerned mainly with the "substantive" law (meaning in this context the standards of behaviour required of traders). To some extent it leaves to member states the choice of appropriate domestic enforcement procedures and penalties for non-compliance (Articles 11 to 13 of the Directive).Vroegh v. Eastman Kodak Co.
Vroegh v. Eastman Kodak Company, et al. is a class action complaint that alleges that the defendants, "[i]n marketing, advertising and/or packaging their Flash Memory Cards and Flash Memory Drives, Defendants misrepresent the size of the memory storage contained in the Flash Memory Cards and Flash Memory Drives." The complaint accuses the defendants of "false advertising, unfair business practices, breach of contract, fraud, deceit and/or misrepresentation, and violation of the California Consumers Legal Remedy Act".
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