Better Business Bureau

The Better Business Bureau (BBB), founded in 1912, is a private, nonprofit organization whose self-described mission is to focus on advancing marketplace trust,[2] consisting of 106 independently incorporated local BBB organizations in the United States and Canada, coordinated under the Council of Better Business Bureaus (CBBB) in Arlington, Virginia.[3]

The Better Business Bureau is not affiliated with any governmental agency. Businesses that affiliate with the BBB and adhere to its standards do so through industry self-regulation. To avoid bias, the BBB's policy is to refrain from recommending or endorsing any specific business, product or service.[4]

The organization has been the subject of controversy, particularly related to its alleged practice of giving higher ratings to businesses that pay a membership fee. The BBB disputes the claim that payment from businesses is required for them to receive an "A" rating.[5] Business consultant and previous national Manager of Customer Service for Checker Auto Parts Eva Love observed, "Complaining about a business to the Better Business Bureau is like complaining to the mouse's mother after a mouse steals your cheese. It will help if the wind is blowing in your direction."[6]

Nearly 400,000 local businesses in North America are accredited by the BBB.[7] The BBB prospects successfully vetted businesses to become dues-paying 'accredited businesses' that pledge and continue to adhere to the BBB Code of Business Practices.[8] In return, the BBB allows accredited businesses in good standing to use its trademarked logo in marketing materials.

Council of Better Business Bureaus, Inc.
BBB logo
MottoStart With Trust
Founded1912
Type501(c)(6) non-profit organization
52-1070270
FocusConsumer protection
Industry self-regulation
Location
Area served
United States, Canada and Mexico
ProductsBBB Business Reviews
Accreditation for businesses
Dispute resolution services
ServicesRating site
Key people
Beverly Baskin, Interim CEO
SubsidiariesBBB Wise Giving Alliance[1]
Revenue
$215 million
Employees
2,500
Websitewww.bbb.org

History

"Medical quackery and the promotions of nostrums and worthless drugs were among the most prominent abuses which led to the establishment of formal self-regulation in business and, in turn, to the creation of the NBBB."[9] The concept of the Better Business Bureau has been credited to several court cases, such as United States v. Forty Barrels and Twenty Kegs of Coca-Cola, initiated by the government against a number of organizations, including the Coca-Cola Company, in 1906 after the Pure Food and Drug Act had become law. Samuel Candler Dobbs, sales manager of Coca-Cola and later its president, took up the cause of truth in advertising in the wake of those judgments.

In 1909, Dobbs became president of the Associated Advertising Clubs of America, now the American Advertising Federation (AAF), and began to make speeches on the subject. In 1911, he was involved in the adoption of the "Ten Commandments of Advertising," one of the first codes of advertising developed by groups of advertising firms and individual businesses. Similar organizations in succeeding decades, such as the National Better Business Commission, Inc. of the Associated Advertising Clubs of the World (1921), and the National Association of Better Business Bureaus, Inc. (1933), merged to become the Association of Better Business Bureaus, Inc., in 1946. In 1970, the Council of Better Business Bureaus (CBBB) was established.

Structure and funding

The 112 BBBs are independently governed by their own boards of directors and must meet international BBB standards, which are monitored by the CBBB. The CBBB is governed by leaders of local BBBs, as well as by senior executives from major corporations, and community leaders such as academics and legal experts. Each BBB is run separately and is chiefly funded by its accredited businesses, who often serve on its board. A study by a business school dean at Marquette University found that ninety percent of BBB board members are from business.[10]

Businesses that move from one BBB jurisdiction to another may need to apply for BBB accreditation in the new BBB location unless they have a system-wide accreditation. CBBB receives membership dues from BBBs, which amounted to US $4,884,226 in 2009.[11]

Dispute resolution procedures

The organization's dispute resolution procedures are established by the Council of the Better Business Bureaus, and implemented by local BBBs. Usually, disputes can be resolved through mediation; when appropriate, low- or no‑cost arbitration may also be offered and provided through the BBB. The BBB acts as a neutral party when providing dispute resolution services.[12]

Complaints about the practice of professions like medicine and law are usually not handled by the BBB and are referred to associations regulating those professions.[13] The BBB does not handle complaints that have gone to court or are in the process of going to court as the complaint is already being handled by an alternative entity.[14]

If a BBB receives a consumer dispute, the BBB contacts the business in question and offers to mediate the dispute. A business does not need to be a member of the BBB to use its mediation services. BBB accreditation, or membership, is completely optional for a business to accept and participate in through the payment of dues. Past complaints allege that the BBB compiles scores based upon their ability to collect their money from businesses, and not entirely upon business performance.[15]

National Advertising Division

The National Advertising Division of the Council of Better Business Bureaus in the United States and Canada reviews factual claims made in national advertisements.[16] They offer alternative dispute resolution services for advertisers, typically reaching a conclusion within 90 days of a filing. Compliance with findings is voluntary.

Rating system and accreditation

Until 2008, the BBB rated companies "satisfactory" or "unsatisfactory." On January 1, 2009, the BBB moved to a new system based on a school-style A+ to F rating system.[17] The 16 factors have been posted on each business review since the program's inception[18] and the details on the points awarded as well.[18] Initially there was a 17th factor worth 4 points for businesses that were Accredited and paid a fee to BBB. That process was changed in November 2010 in response to criticism in the media and from the Connecticut attorney general who accused BBB of using "pay to play" tactics.[15]

If a business chooses not to provide basic information, such as size and start date, the BBB may assign a not-rated (NR) rating.[18][19] A low rating due solely to a company not providing information would read: "BBB does not have sufficient background information on this business."

A business is eligible for BBB accreditation if it meets, in the opinion of the BBB, the "BBB Standards for Trust".[2] There are eight BBB Standards for Trust that the BBB expects its accredited businesses to adhere to build trust ("maintain a positive track record in the marketplace"), advertise honestly, tell the truth, be transparent, honor promises, be responsive (address marketplace disputes), safeguard privacy (protect consumer data) and embody integrity.[20]

The Attorney General of Connecticut demanded that the BBB stop using its weighted letter grade system, calling it "potentially harmful and misleading" to consumers.[21] Responding to the Attorney General of Connecticut and others, the BBB has since modified its letter grade system.[15]

Criticism

In 2010 ABC's 20/20 reported in a segment titled "The Best Ratings Money Can Buy" about the irregularities in BBB ratings.[22] They reported that a man created two dummy companies which received A+ ratings as soon as he had paid the membership fee. They also reported that business owners were told that the only way to improve their rating was by paying the fee. In one case a C was turned to an A immediately after a payment and in another case a C‑minus became an A+. The chef Wolfgang Puck said that some of his businesses receive F's because he refuses to pay a fee. Ritz Carlton, which does not belong either, also receives Fs for not responding to its complaints.[21]

In response, the president of the Council of Better Business Bureaus has stated the BBB ratings system will cease awarding points to businesses for being BBB members.[23] The national BBB's executive committee voted to address the public's perception of the ratings system. It voted that the BBB ratings system would no longer give additional points to businesses because they are accredited. It voted to implement a system to handle complaints about BBB sales practices.[24] Despite the vote, the BBB website still states that points are taken away if accreditation is lost.[25][26]

In Canada, CBC News reported in 2010 that Canadian BBBs were downgrading the ratings scores of businesses who stopped paying their dues. For example, a moving business who had an A rating and had been a BBB member for 20 years, dropped to a D‑minus rating when they allegedly no longer wanted to pay dues.[27]

BBBs have been accused of unduly protecting companies. If a branch does not act reasonably on behalf of a consumer, a complaint may be filed with the Federal Trade Commission. Moreover, recent reports have suggested that the Austin chapter of the Better Business Bureau refused to resolve complaints against companies if customers do not pay a $70 mediation fee.[28]

Additionally, while the BBB publishes names of corporations, it withholds the names of individuals lodging complaints. The BBB also publishes the complainant's claim without any attempt at verification. The net result is that the BBB can be used to launch anonymous attacks on businesses with the onus falling on the business to refute any untrue or exaggerated claims made by the complainant.

Criticism on case resolutions

It has been reported that the BBB encourages and solicits money from the very businesses they monitor which, again, raises the question of neutrality.[29] The BBB states that they hold their Accredited businesses to a higher standard, as outlined in their Accreditation standards.[30] This behavior is likely the reason for such backronyms as, "Better for Businesses Bureau" and "Bribes from Businesses Bureau," popular nicknames for the organization presumably stemming from the frustration regarding the above criticisms.

On December 22, 2010, William Mitchell, CEO of the Los Angeles BBB, and originator of the BBB letter grading system, resigned as a result of an internal investigation conducted by the CBBB.[5][31] The resignation was rescinded shortly afterward, however, with Mitchell claiming that his health prompted him to resign, and criticizing the National Council for attempting to take over the Southern California chapter.[32]

Canada

Toronto BBB Closes

The Better Business Bureau of Metropolitan Toronto closed in 1995 following reports of high executive pay.[33][34][35]

Integration of US and Canadian operations

On August 16, 2011 the Council of Better Business Bureaus (CBBB) announced the formal integration of operations in the United States & Canada, effective immediately.[36] The CBBB Board of Directors voted earlier this month on the integration plan. The Council of Better Business Bureaus is the international headquarters of the BBB system and the governing body that licenses local BBBs and provides support services to increase their effectiveness.

According to the statement, integration marks the way "...for an improved customer experience for those who purchase goods and services across the border." "The U.S. and Canada remain each other's largest trading partners," noted Stephen A. Cox, President and CEO of CBBB. "We are really one North American marketplace, and the BBB system now reflects that. Not only will it be easier for consumers to check out businesses in either country, it will be simpler for them to file a complaint or resolve a dispute."

The move was supported by the Canadian Council of Better Business Bureaus (CCBBB). "Given the advances in technology and the globalization of services, it no longer makes sense to maintain two separate systems," said M. Jean Lemyre, chair of the CCBBB. "The vast majority of consumers initially contact BBB through the Internet. Aligning BBB services into one integrated system will be more efficient for businesses in Canada, and will ensure that consumers continue to receive the high quality of services they've come to expect from BBB."[37][38][33][39]

BBB Revokes Trademark Authorization from four Canadian offices

The Council of Better Business Bureaus (CBBB) revoked the BBB name & trademark from four Canadian Better Business Bureaus. The CBBB said it made the move to withdraw trademark authorization from the offices in Hamilton, Windsor, Montreal and St. John's after determining these four Canadian offices did not meet the defined standards of operation.

CBBB realigned the boundaries of its affected Canadian offices and folded them into larger offices. Hamilton has been gathered under the banner of the BBB's Kitchener office,[37] while the territories in SW Ontario (including Windsor) are now part of the Western Ontario region[39] based in London, ON.

The former President of the Better Business Bureau of Windsor and South Western Ontario claims that he continues to operate under the name IntegrityLink in 2011, although services offered under that name have not been verified and the CBBB maintains concerns that some of the former BBB's continue to make use of proprietary information to which they are no longer entitled.[37][38][33][39][40]

Since 2011 the Hamilton, Montreal & St. John's offices have also changed their names or closed following what they termed a takeover by the U.S.-based Council of Better Business Bureaus.[34] The Hamilton, Ontario BBB adopted the name Canadian Businesses and Charity Bureau.[41] In May 2012, the Hamilton organization was locked out of its office by its landlord in a rent dispute.[42] Local BBBs in Montreal[43] and St. John's, Newfoundland also left the CBBB and lost the right to use the BBB name. The Montreal BBB changed its name to L'Office de Certification Commerciale du Québec or Québec Commercial Certification Office, while the BBB in St. John's, Newfoundland, reportedly closed.[44]

Los Angeles

On March 12, 2013, the Council of Better Business Bureaus expelled the Los Angeles-based Better Business Bureau of the Southland, the largest local BBB, claiming that the local group had not met the Council's "standards relating to accreditation, reporting on businesses, and handling complaints."[45] [46] The Los Angeles group changed its name to the Business Consumer Alliance and said that it had followed all the Council's policies.[47][48][49] The Council of Better Business Bureaus launched a new local BBB for the Los Angeles area.[50]

See also

References

  1. ^ http://www.bbb.org/us/Storage/16/Documents/BBB-WGA-2011-IRS-Form-990.pdf
  2. ^ a b "The Better Business Bureau Vision, Mission & Vision". Council of Better Business Bureaus. Retrieved 12 December 2014.
  3. ^ "Council of Better Business Bureaus – U.S. BBB". Bbb.org. Retrieved 2012-03-29.
  4. ^ "The Better Business Bureau FAQs and Information – U.S. BBB". Bbb.org. Retrieved 2012-03-29.
  5. ^ a b Joseph Rhee (December 22, 2010). "Report: Controversial Head of L.A. Better Business Bureau Chapter Quits Job". abcnews.go.com.
  6. ^ Sixty Years In The American Southwest, A. Rasmussen, J&S Books, Uniontown, Wa.
  7. ^ "CBBB Annual Reports". BBB.
  8. ^ "BBB Code of Business Practices – U.S. BBB". Bbb.org. Retrieved 2013-11-20.
  9. ^ Ladimer, Irving (August 1965). "The Health Advertising Program of the National Better Business Bureau" (PDF). A.J.P.H. 55 (8): 1217–27. doi:10.2105/ajph.55.8.1217. PMC 1256406. PMID 14326419.
  10. ^ Parmar, Neil (September 24, 2008). "Is the BBB Too Cozy With the Firms It Monitors?". SmartMoney.
  11. ^ "Income Tax Form 990" (PDF).
  12. ^ "Dispute Resolution Processes and Guides – U.S. BBB". Bbb.org. Archived from the original on 2012-04-02. Retrieved 2012-03-29.
  13. ^ Roos, Dave (2008-12-10). "HowStuffWorks "File a Complaint with a BBB "". Money.howstuffworks.com. Retrieved 2012-03-29.
  14. ^ "Alternatives to Going to Court | The People's Law Library". Peoples-law.org. Retrieved 2012-03-29.
  15. ^ a b c Associated Press; Patrick Preston (2010-11-19). "Better Business Bureau Changes Ratings System Following Criticism". NBC 4i. Archived from the original on 2013-01-30. Retrieved 2012-05-19.
  16. ^ Stevenson, Seth (13 July 2009). "How New Is "New"? How Improved Is "Improved"?" – via Slate.
  17. ^ "New BBB Letter-Grade A+ Through F Ratings System Helps Businesses Evaluate Suppliers, Improve Operations". eNews Park Forest.
  18. ^ a b c "What are BBB Ratings?". BBB. Archived from the original on 2011-07-25. Retrieved 2012-03-29.
  19. ^ "The Better Business Bureau checks up on companies but who checks up on the Better Business Bureau?". blogs.absnews.com.
  20. ^ "The Better Business Bureau Standards for Trust – U.S. BBB". Bbb.org. Archived from the original on 2012-03-23. Retrieved 2012-03-29.
  21. ^ a b Rhee, JOSEPH; Ross, Brian (November 12, 2010). "Terror Group Gets 'A' Rating From Better Business Bureau? Consumer Watchdog Accused of Running 'Pay for Play' Scheme With Grading System". 20/20.
  22. ^ "BBB Ratings". ABC.
  23. ^ "A Message from the President of CBBB", November 18, 2010, reproduced at "BBB revises rating system to regain consumer trust". RELO RoundTable. Retrieved 2010-12-02.
  24. ^ "BBB Takes Action". Better Business Bureau. November 18, 2010. Archived from the original on November 22, 2010. Retrieved 2010-12-02.
  25. ^ "BBB | What are BBB Ratings?". Web.archive.org. 2011-07-25. Archived from the original on July 25, 2011. Retrieved 2013-11-20.
  26. ^ "BBB | What are BBB Ratings?". Web.archive.org. 2013-01-16. Archived from the original on January 16, 2013. Retrieved 2013-11-20.
  27. ^ CBC News, The National, November 23, 2010
  28. ^ Segal, David (March 12, 2011). "Complaint Resolved? Well, Not Exactly". New York Times. Retrieved 13 March 2011.
  29. ^ FeeFighters (July 22, 2011). "Report: Better Business Bureau BBB & CBBB". FeeFighters.com. Retrieved 6 December 2011.
  30. ^ "BBB Online Business Best Practices – - U.S. BBB". Bbb.org. Archived from the original on 2012-03-26. Retrieved 2012-03-29.
  31. ^ "A Message from the President of CBBB". BBB Information Center. November 18, 2010. Archived from the original on February 20, 2011.
  32. ^ Sharon Bernstein (February 8, 2011). "Head of local Better Business Bureau rescinds resignation". latimes.com.
  33. ^ a b c "Consumer watchdog to reduce local presence in Canada - Toronto Star".
  34. ^ a b Van Alphen, Tony (September 7, 2011). "Consumer watchdog to reduce local presence in Canada". Toronto Star. Retrieved May 25, 2013.
  35. ^ "Thumbs down for the critic". Canadian Business. August 1, 1995. Archived from the original on March 9, 2011. Retrieved May 26, 2013.
  36. ^ "Login". Archived from the original on 2015-01-22. Retrieved 2015-01-22.
  37. ^ a b c "Hamilton Better Business Bureau vows to stay open". 24 August 2011 – via The Hamilton Spectator.
  38. ^ a b "Login". Archived from the original on 2015-01-22. Retrieved 2015-01-22.
  39. ^ a b c "Archived copy" (PDF). Archived from the original (PDF) on 2015-01-22. Retrieved 2015-01-22.CS1 maint: Archived copy as title (link)
  40. ^ Pearce, Kristie (August 10, 2011). "Local BBB president not happy with change". The Windsor Star. Archived from the original on September 3, 2014. Retrieved May 25, 2013.
  41. ^ Coward, Cathie (August 24, 2011). "Hamilton Better Business Bureau vows to stay open". The Hamilton Spectator. Retrieved May 25, 2013.
  42. ^ Hayes, Molly (May 20, 2012). "Business bureau locked out". The Hamilton Spectator. Retrieved May 29, 2013.
  43. ^ "Le Bureau d'éthique commerciale disparaît et renaît". canoe.ca. August 12, 2011. Retrieved May 25, 2013.
  44. ^ MacEachern, Daniel (July 28, 2011). "Better Business Bureau closing Aug. 16". The Telegram. St. John's. Retrieved May 25, 2013.
  45. ^ Lopez, Ricardo (March 12, 2013). "Better Business Bureau expels Los Angeles chapter, largest in nation". Los Angeles Times. Retrieved May 25, 2013.
  46. ^ "Better Business Bureau Expels Los Angeles Organization for Failure to Meet Standards" (Press release). Council of Better Business Bureaus. Retrieved May 25, 2013.
  47. ^ Lopez, Ricardo (March 12, 2013). "Better Business Bureau L.A. chapter changes name after expulsion". Los Angeles Times. Retrieved May 25, 2013.
  48. ^ "About Us". Business Consumer Alliance. Retrieved May 25, 2013.
  49. ^ "Business Consumer Alliance Responds to BBB Allegations of 'Pay to Play'" (Press release). Business Consumer Alliance. Retrieved May 25, 2013.
  50. ^ "New BBB Serving Greater Los Angeles Has Banner First Month Helping Consumers and Businesses" (Press release). Council of Better Business Bureaus. April 17, 2013. Retrieved May 25, 2013.

External links

AccorHotels

Accor S.A., using the brand name AccorHotels, is a French multinational hospitality company that owns, manages and franchises hotels, resorts, and vacation properties. It is a constituent part of the CAC 40 index on the Paris Bourse. Accor is the largest hotel group in the world outside of the United States.The group is headquartered in Paris, Issy-les-Moulineaux, Évry and Courcouronnes. It operates in 100 countries, with more than 4,200 hotels and 250,000 employees worldwide. Its total capacity is approximately 570,000 rooms, with about 25% in France.

AccorHotels has a wide portfolio of 26 marques covering different segments of the hotel market. It includes luxury brands such as Raffles, Fairmont, Sofitel, Novotel and Pullman. In the budget range, Ibis and Formule 1 are its major subsidiaries, while its midrange offer includes Swissôtel, Mercure and Adagio.

Auto Europe

Auto Europe is a large car rental wholesale company, working with approximately 20,000 car rental locations in 180 countries in Europe, Asia, Africa, Australia, as well as North and South America. Auto Europe has been accredited with the Better Business Bureau since April 2, 1993 with an A+ rating.Auto Europe was founded in Germany in 1954 by Alex Cecil. The company got its start purchasing cars to rent to U.S. travelers in Europe. Cecil later moved to New York and eventually relocated the company to Maine. In 1997, Alex Cecil retired, passing the reins to Imad Khalidi, President and CEO of Auto Europe.In 1995, Auto Europe began offering airfare and hotels under the name Destination Europe. In 2010, they re-branded this division as Fly International.

BlueHippo Funding

BlueHippo Funding, LLC was an installment credit company operating in the USA founded by Joseph Rensin that claimed to offer personal computers, flat-screen televisions and other high-tech items for sale to customers with poor credit. In an article published November 25, 2009 titled

BlueHippo files for bankruptcy: Company blames its bank; was accused of violating settlement with FTC, Eileen Ambrose reported that the company "was forced to file for protection under Chapter 11."

On Wednesday December 9, 2009, the company filed for Chapter 7 bankruptcy after having its funds frozen by their payment processor. A petition to a Delaware bankruptcy judge to release the funds was denied. The company's advertised toll-free phone number and website are no longer functioning.

The company encountered several complaints with the Better Business Bureau; the Greater Maryland Better Business Bureau issued a consumer alert against the company within eight months of its founding. Cofounder Bruce E. Mattare left the company in 2004 to start TronixCountry, which has offered merchandise with installment terms similar in scope to BlueHippo's with a call center based in Islamabad.

BlueHippo's main product was a personal computer system. Its radio commercials stated that a customer must build a "short credit history" to qualify. The payment was made through an installment plan.

The company had been investigated several times for consumer fraud. In April 2008, BlueHippo settled with the Federal Trade Commission to reimburse defrauded customers up to $5 million. However, on November 12, 2009, the FTC filed a memorandum in federal court reporting that despite collecting more than $15 million from customers since the April 2008 settlement, BlueHippo shipped "at most a single computer" before the FTC resumed legal action in April 2009. Blue Hippo was repeatedly fined by the court for failure to file the FTC reports it had agreed to file as part of the agency's oversight. On November 13, 2009, Ars Technica reported, "The FTC has had it, and today went back to court asking a federal judge for a contempt order against BlueHippo."

CTSI-Global

CTSI-Global, formally Continental Traffic Service, Inc., is a Memphis-based firm that provides freight-invoice processing and related supply chain management technology and consulting services. CTSI-Global has been accredited with the Better Business Bureau since 1981, the year before CEO J. Kenneth Hazen acquired the company. Since that time, the firm has evolved from a manual freight bill audit and payment operation into a producer of logistics-focused business intelligence services.

Cambridge Who's Who

Cambridge Who's Who, also known as Worldwide Who's Who, is a vanity publisher based in Uniondale, New York. It describes itself as highlighting people's professional careers by publishing encapsulated biographies. For additional payment, the publisher also provides other promotional services such as press releases, videos, and Executive of the Year awards. The company is located in Uniondale, New York. As of 2010, Donald Trump Jr. was spokesman and "executive director of global branding" of the company. As of November 2016 the business was "not accredited" by the Better Business Bureau of Metropolitan New York, Long Island, and the Mid-Hudson Region.

Consumer complaint

A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (Landon, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. In fact, some modern business consultants urge businesses to view customer complaints as a gift.Consumer complaints are usually informal complaints directly addressed to a company or public service provider, and most consumers manage to resolve problems with products and services in this way, but it sometimes requires persistence.

If the grievance is not addressed in a way that satisfies the consumer, the consumer sometimes registers the complaint with a third party such as the Better Business Bureau, a county government (if it has a "consumer protection" office) and Federal Trade Commission (in the United States). These and similar organizations in other countries accept for consumer complaints and assist people with customer service issues, as do government representatives like attorneys general. Consumers however rarely file complaints in the more formal legal sense, which consists of a formal legal process (see the article on complaint).

In some countries (for example Australia, the United Kingdom, and many countries of the European Community), the making of consumer complaints, particularly regarding the sale of financial services, is governed by statute (law). The statutory authority may require companies to reply to complaints within set time limits, publish written procedures for handling customer dissatisfaction, and provide information about arbitration schemes.

Internet forums and the advent of social media have provided consumers with a new way to submit complaints. Consumer news and advocacy websites often accept and publish complaints. Publishing complaints on highly visible websites increases the likelihood that the general public will become aware of the consumer's complaint. If, for example, a person with many "followers" or "friends" publishes a complaint on social media, it may go "viral". Internet forums in general and on complaint websites have made it possible for individual consumers to hold large corporations accountable in a public forum.

Cornwell Tools

Cornwell Quality Tools , a privately held company, manufactures tools for the automotive and aviation industries. The company is based in Wadsworth, Ohio. Cornwell remains as one of two remaining mobile tool companies that still produce their own handtools in house at their Albion, Pennsylvania foundry and Mogadore, Ohio machining plants. USA sourced steel is used at these locations to create a more consistent, better quality product than that of overseas manufacturers. They also carry a lifetime warranty on all hand tools and use Taiwan and China manufacturing to round out its product offerings. Cornwell recently acquired Kennedy Manufacturing, Van Wert, Ohio. Kennedy produces their own Kennedy branded line of tool storage products. Cornwell also carries various air, cordless electric, diagnostic, and hand tools from other manufacturers. This is the same practice as Mac Tools, Snap-on, and Matco Tools, who together make up the four major flags of the mobile tool business.The company was founded in 1919 by Eugene Cornwell, a blacksmith from Cuyahoga Falls, Ohio.Cornwell Tools are sold by local tool distributors who own a territory by means of a franchise. The franchise owner drives to the work locations of potential customers, and typically offers financing to individuals buying their tools. Cornwell trucks are typically white with large blue and black Cornwell Ironman logos on their sides.

Cornwell was sued for fraud in a class action lawsuit by 8 former Cornwell Dealers in Bacharach v.Cornwell Quality Tool Co.The Better Business Bureau of Akron Ohio where Cornwell Quality Tool Co. is headquartered gives the company an A- Grade (as of Jan 2015).The US Small Business Administration lists the Franchise operators of Cornwell Tool, Matco, and MAC having SBA loan failures in excess of 30% as of Dec, 2014.

Crowd Sourcing International

Crowd Sourcing International (CSI), formerly known as Narc Technologies Inc., is a company based in Dallas, Texas, that operates a service known as Narc That Car from the website Narcthatcar.com. CSI members are paid small fees to enter license plate number and location information into the company's database, which is then provided to lien holders for auto repossession and law enforcement officials for stolen vehicles and AMBER Alerts.CSI members can join after paying an up-front fee and a monthly website fee; members are paid for entering a monthly quota of license plate data, however they can earn additional money by increasing their amount of license plate data entered. This is done by recruiting new members in a business practice similar to multi-level marketing. CSI has received severe criticism for utilizing multi-level marketing strategies. The Better Business Bureau of Dallas and Northeast Texas gave the company a "BBB Rating of F on a scale from A+ to F", citing several consumer complaints and concerns over whether the company sells "a bona fide product with a true market value." The Better Business Bureau concerns also include determining whether the business model is multi-level marketing, which is in compliance with the law, or a pyramid scheme, which is illegal. The Better Business Bureau claims it has been unable to verify the 3rd party clients whom CSI claims are purchasing the information product supplied by CSI members.

CSI and its members insist that since there is a legitimate information product that is being marketed and sold to 3rd party clients, it is not a pyramid scheme. The claim may never be fully proved (or dis-proved) because CSI claims that virtually all its clients prefer to remain anonymous and CSI refuses to damage client relationships by revealing client identities.

Dorrance Publishing Company

Dorrance Publishing Company, Inc. is a Pittsburgh, Pennsylvania–based self-publishing company. The company publishes both traditional printed books as well as ebooks.

Easterseals (U.S.)

Easterseals (formerly known as Easter Seals; founded in 1919 as the National Society for Crippled Children) is an American 501(c)3 nonprofit providing disability services, with additional support areas serving veterans and military families, seniors, and caregivers.

Easterseals addresses the needs of individuals and families throughout the lifespan – from inclusive child care to respite care – in order to help people "reach for their full potential."Easterseals meets the standards of the National Health Council and the Better Business Bureau/Wise Giving Alliance.

Famous Poets Society

The Famous Poets Society was an alleged vanity press that offered a poetry contest, a convention contest, and self publishing opportunities. They had been in operation for over 20 years before suddenly shutting down in 2015, and had published thousands of anthologies and individual books for amateur poets. Their convention contests awarded over $425,000.00 in cash prizes to amateur poets over 8 years. Poets would submit their poems online using the website. All accepted authors received an acknowledgment letter and would pay to be published in an anthology. For their work published, writers were required to buy the anthology in order to receive a copy of it. The Better Business Bureau currently gives them a rating of "B" and lists 11 closed complaints within the past 3 years.It has been listed as a place or service for aspiring poets to avoid, as it was largely a scam, and listing it on one's resume detracts from credibility.

National Immigration Forum

The National Immigration Forum (also called "The Forum") advocates for the value of immigrants and immigration to America. The Forum, based in Washington, DC, is one of the nation’s premier immigration policy organizations and has been at the center of every major legislative and policy debate related to immigration since its founding in 1982. The organization was founded by Rick Swartz and Phyllis Eisen. The Forum uses its communications, advocacy and policy expertise to create a better, more welcoming America that treats all newcomers fairly and respects the rights of all.

The Forum is a powerful and key advocate on numerous immigration issues, working closely with business, law enforcement, faith and immigrant leadership across the country to advance reforms to our nation’s immigration system. It has gained accreditation from the Better Business Bureau and earned a four-star rating from Charity Navigator.The National Immigration Forum has policy expertise and engages in communications outreach and coalition-building work with the goal of building consensus on the important role of immigrants and immigration to the United States. Ali Noorani has served as the Forum's executive director since 2008.

The Forum focuses on four main priorities: immigration reform and workforce needs, integration and citizenship, borders and interior enforcement, and state and local immigration developments (the Forum promotes the Constitutional principle that immigration law and enforcement are federal responsibilities).

Northcoast PCS

Northcoast PCS was an Independence, Ohio-based prepaid mobile phone operator owned by Cleveland Unlimited, LLC. It offered no-contract unlimited local calling for a fixed monthly price similar to Cricket Communications in Cleveland. It offered unlimited roaming in Dayton and Toledo for an additional monthly fee by a reciprocal roaming agreement with Cricket Communications signed in December 2004.

Northcoast owned a large amount of PCS licenses over the US that covered about 47 million POPs during the US government's D- E- and F-block PCS auctions. Unfortuantly to cell phone enthusiasts, only the Cleveland license was built out and provided service. At some point in its history, it sold its Canton spectrum. The rest of the licenses not used by Revol were sold to Verizon Wireless.

In 2005, Northcoast would change its name to Revol Wireless and tell its customers it was a new company. This tactic was supposed to calm down Northcoast customers and give the carrier a fresh start. Northcoast PCS and Revol both have one of the highest negative Better Business Bureau ratings in Ohio with over 31 major reports in the last 36 months alone (see source link below.)

Selmedica

Selmedica is a Washington, DC corporation and an FDA registered drug and dietary supplement manufacturer.The FDA Food and Drug Administration issued a Warning Letter to Selmedica in 2005 regarding its marketing practices.The Better Business Bureau (BBB) reports 48 inquiries about Selmedica have been made in the last three years, 11 in the past year. All enquiries except one in 2005 are marked as settled by the BBB.On March 24, 2008, Selmedica CEO Perry Belcher was arrested on charges of computer fraud over $10,000, imitating a licensed professional, and deceptive business practices. Officials in Shelby County, Tennessee charged that he fabricated testimonials from doctors who did not exist, fraudulently claimed FDA approval of his products, and engaged in other deceptive activities in promoting Selmedica products.Belcher pleaded guilty in September 2008. He was given a 10-year suspended sentence and agreed to forfeit some $1 million in assets.

Susan Brice

Susan Brice is a Canadian politician, who represented the electoral district of Saanich South in the Legislative Assembly of British Columbia from 2001 to 2005. She sat as a member of the BC Liberal Party. Currently, she is a member of Saanich municipal Council, first elected in 2005.An elementary school teacher, Susan Brice served as an elected trustee to the Victoria School Board from 1975 to 1980, including as chair of the board from 1978 to 1979. She was elected councillor to the Municipality of Oak Bay in 1980 and as Mayor in 1985. She served as a director on the Capital Regional District board from 1985 to 1990, and chaired the board from 1988 to 1989.Ms. Brice also served on the board of the Better Business Bureau.

Toledo Academy of Beauty

The Toledo Academy of Beauty is a nationally accredited cosmetology school located in Toledo, Ohio. The school is not affiliated with one product or company. There are four programs available, and students may take classes specializing in hair, skin, or nails.Toledo Academy of Beauty is a member of the Chamber of Commerce and the Better Business Bureau of Toledo. The school approved by the Ohio State Board of Education, accredited by the National Accrediting Commission of Cosmetology Arts & Sciences (NACCAS), and licensed by the Ohio State Board of Cosmetology.

Ventura County Star

The Ventura County Star is a daily newspaper published in Camarillo, California and serves all of Ventura County.

Wildfire (motor company)

Wildfire Motors was a company based in Steubenville, Ohio, specializing in the sales of scooters, motorcycles, ATVs, cyclecars, and electric vehicles. The vehicles are manufactured in China and are distributed throughout the United States.

This distributor has ten cases under review with the Ohio Attorney General and 30 with the Better Business Bureau.

The United States Environmental Protection Agency (EPA) announced on April 3, 2013, that it is withdrawing approval of the import and sale of up to 74,000 gas-powered on- and off-road motorcycles and all-terrain vehicles from China. The agency believes that it received either incomplete or falsified certification information.

Yellowpages.com

Yellowpages.com is a United States-based web site operated by YP Holdings that provides listings for local businesses. In 2013 it was re-branded as YP.com or simply "YP". It currently offers a broad range of marketing tools including online presence, local search, display ads and direct marketing. It was previously a wholly owned subsidiary of AT&T.YP's consumer brands include the YP mobile app and yp.com, which are used by nearly 60 million consumers each month in the U.S. and The Real Yellow Pages directory. In May 2016, YP entered into a partnership with the Better Business Bureau, displaying ratings for listings of businesses that have earned an A or A+ rating or BBB accreditation.

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