Amazon (company)

Amazon.com, Inc., doing business as Amazon (/ˈæməˌzɒn/), is a multinational technology company focusing in e-commerce, cloud computing, and artificial intelligence in Seattle, Washington. It is one of the Big Four or "Four Horsemen" of technology along with Google, Apple and Facebook due to its market capitalization, disruptive innovation, brand equity and hyper-competitive application process.[6][7]

Amazon is the most valuable public company in the world ahead of Apple and Alphabet.[8] It is the largest e-commerce marketplace and cloud computing platform in the world as measured by revenue and market capitalization.[9] Amazon.com was founded by Jeff Bezos on July 5, 1994, and started as an online bookstore but later diversified to sell video downloads/streaming, MP3 downloads/streaming, audiobook downloads/streaming, software, video games, electronics, apparel, furniture, food, toys, and jewelry. The company also owns a publishing arm, Amazon Publishing, a film and television studio, Amazon Studios, produces consumer electronics lines including Kindle e-readers, Fire tablets, Fire TV, and Echo devices, and is the world's largest provider of cloud infrastructure services (IaaS and PaaS) through its AWS subsidiary.[10] Amazon has separate retail websites for some countries and also offers international shipping of some of its products to certain other countries.[11] 100 million people subscribe to Amazon Prime.[12][13]

Amazon is the largest Internet company by revenue in the world[14] and the second largest employer in the United States.[15] In 2015, Amazon surpassed Walmart as the most valuable retailer in the United States by market capitalization.[16] In 2017, Amazon acquired Whole Foods Market for $13.4 billion, which vastly increased Amazon's presence as a brick-and-mortar retailer.[17] The acquisition was interpreted by some as a direct attempt to challenge Walmart's traditional retail stores.[18]

Amazon.com, Inc.
Amazon
Formerly
Cadabra, Inc. (1994–95)
Public
Traded as
ISINUS0231351067
IndustryCloud computing
E-commerce
Artificial Intelligence
Computer hardware
FoundedJuly 5, 1994
FounderJeff Bezos[1]
Headquarters,
U.S.
Area served
Worldwide
Key people
Products
RevenueIncreaseUS$177.866 billion[2] (2017)
Decrease US$4.106 billion[2] (2017)
Increase US$3.033 billion[2] (2017)
Total assetsIncrease US$131.31 billion[2] (2017)
Total equityIncrease US$27.709 billion[2] (2017)
Number of employees
Increase 613,300[3] (2018)
Subsidiaries
Websitewww.amazon.com

History

Jeff Bezos 2016
Amazon founder Jeff Bezos

In 1994, Bezos incorporated Amazon. In May 1997, the organization went public. The company began selling music and videos in 1998, at which time it began operations internationally by acquiring online sellers of books in United Kingdom and Germany. The following year, the organization also sold video games, consumer electronics, home-improvement items, software, games and toys in addition to other items.

In 2002, the corporation started Amazon Web Services (AWS), which provided data on Web site popularity, Internet traffic patterns and other statistics for marketers and developers. In 2006, the organization grew its AWS portfolio when Elastic Compute Cloud (EC2), which rents computer processing power as well as Simple Storage Service (S3), that rents data storage via the Internet, were made available. That same year, the company started Fulfillment by Amazon which managed the inventory of individuals and small companies selling their belongings through the company internet site. In 2012, Amazon bought Kiva Systems to automate its inventory-management business, purchasing Whole Foods Market supermarket chain five years later in 2017.[19]

Board of directors

As of May 2018, the board of directors is:[20]

Merchant partnerships

In 2000, U.S. toy retailer Toys "R" Us entered into a 10-year agreement with Amazon, valued at $50 million per-year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys & Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In 2006, a court ruled in favor of Toys "R" Us, giving it the right to unwind its agreement with Amazon and establish its own independent e-commerce website. The company was later awarded $51 million in damages.[21][22][23]

In 2001, Amazon entered into a similar agreement with Borders Group, under which Amazon would co-manage Borders.com as a co-branded service,[24] Borders pulled out of the arrangement in 2007, with plans to also launch its own online store.[25]

On October 18, 2011, Amazon.com announced a partnership with DC Comics for the exclusive digital rights to many popular comics, including Superman, Batman, Green Lantern, The Sandman, and Watchmen. The partnership has caused well-known bookstores like Barnes & Noble to remove these titles from their shelves.[26]

In November 2013, Amazon announced a partnership with the United States Postal Service to begin delivering orders on Sundays. The service, included in Amazon's standard shipping rates, initiated in metropolitan areas of Los Angeles and New York because of the high-volume and inability to deliver timely, with plans to expand into Dallas, Houston, New Orleans and Phoenix by 2014.[27]

In June 2017, Nike confirmed a "pilot" partnership with Amazon to sell goods directly on the platform.[28][29][30]

As of October 11, 2017, AmazonFresh sells a range of Booths branded products for home delivery in selected areas.[31]

In September 2017, Amazon ventured with one of its sellers JV Appario Retail owned by Patni Group which has recorded a total income of $104.44 Mn (INR 759 Cr) in financial year 2017-18.[32]

In November 2018, Amazon reached an agreement with Apple Inc. to sell selected products through the service, via the company and selected Apple Authorized Resellers. As a result of this partnership, only Apple Authorized Resellers may sell Apple products on Amazon effective January 4, 2019.[33][34]

Products and services

Amazon.com's product lines available at its website include several media (books, DVDs, music CDs, videotapes and software), apparel, baby products, consumer electronics, beauty products, gourmet food, groceries, health and personal-care items, industrial & scientific supplies, kitchen items, jewelry, watches, lawn and garden items, musical instruments, sporting goods, tools, automotive items and toys & games.

Amazon.com has a number of products and services available, including:

Subsidiaries

Amazon owns over 40 subsidiaries, including Zappos, Shopbop, Diapers.com, Kiva Systems (now Amazon Robotics), Audible, Goodreads, Teachstreet and IMDb.[35]

A9.com

A9.com, a company focused on researching and building innovative technology, has been a subsidiary since 2003.[36]

Amazon Maritime

Amazon Maritime, Inc. holds a Federal Maritime Commission license to operate as a non-vessel-owning common carrier (NVOCC), which enables the company to manage its own shipments from China into the United States.[37]

Audible.com

Audible.com is a seller and producer of spoken audio entertainment, information and educational programming on the Internet. Audible sells digital audiobooks, radio and TV programs and audio versions of magazines and newspapers. Through its production arm, Audible Studios, Audible has also become the world's largest producer of downloadable audiobooks. On January 31, 2008, Amazon announced it would buy Audible for about $300 million. The deal closed in March 2008 and Audible became a subsidiary of Amazon.[38]

Beijing Century Joyo Courier Services

Amazon container trucks.jpeg
Amazon 40' container turnpike double, a long combination vehicle

Beijing Century Joyo Courier Services is a subsidiary of Amazon and it applied for a freight forwarding license with the US Maritime Commission. Amazon is also building out its logistics in trucking and air freight to potentially compete with UPS and FedEx.[39][40]

Brilliance Audio

Brilliance Audio is an audiobook publisher founded in 1984 by Michael Snodgrass in Grand Haven, Michigan.[41] The company produced its first 8 audio titles in 1985.[41] The company was purchased by Amazon in 2007 for an undisclosed amount.[42][43] At the time of the acquisition, Brilliance was producing 12–15 new titles a month.[43] It operates as an independent company within Amazon.

In 1984, Brilliance Audio invented a technique for recording twice as much on the same cassette.[44] The technique involved recording on each of the two channels of each stereo track.[44] It has been credited with revolutionizing the burgeoning audiobook market in the mid-1980s since it made unabridged books affordable.[44]

ComiXology

ComiXology is a cloud-based digital comics platform with over 200 million comic downloads as of September 2013. It offers a selection of more than 40,000 comic books and graphic novels across Android, iOS, Fire OS and Windows 8 devices and over a web browser. Amazon bought the company in April 2014.[45]

CreateSpace

CreateSpace, which offers self-publishing services for independent content creators, publishers, film studios, and music labels, became a subsidiary in 2009.[46][47]

Goodreads

Goodreads is a "social cataloging" website founded in December 2006 and launched in January 2007 by Otis Chandler, a software engineer, and entrepreneur, and Elizabeth Chandler. The website allows individuals to freely search Goodreads' extensive user-populated database of books, annotations, and reviews. Users can sign up and register books to generate library catalogs and reading lists. They can also create their own groups of book suggestions and discussions. In December 2007, the site had over 650,000 members and over 10 million books had been added. Amazon bought the company in March 2013.[48]

Lab126

Lab126, developers of integrated consumer electronics such as the Kindle became a subsidiary in 2004.[49]

Shelfari

Shelfari was a social cataloging website for books. Shelfari users built virtual bookshelves of the titles which they owned or had read and they could rate, review, tag and discuss their books. Users could also create groups that other members could join, create discussions and talk about books, or other topics. Recommendations could be sent to friends on the site for what books to read. Amazon bought the company in August 2008.[48] Shelfari continued to function as an independent book social network within the Amazon until January 2016, when Amazon announced that it would be merging Shelfari with Goodreads and closing down Shelfari.[50][51]

Twitch

Twitch is a live streaming platform for video, primarily oriented towards video gaming content. The service was first established as a spin-off of a general-interest streaming service known as Justin.tv. Its prominence was eclipsed by that of Twitch, and Justin.tv was eventually shut down by its parent company in August 2014 in order to focus exclusively on Twitch.[52] Later that month, Twitch was acquired by Amazon for $970 million.[53] Through Twitch, Amazon also owns Curse, Inc., an operator of video gaming communities and a provider of VoIP services for gaming.[54] Since the acquisition, Twitch began to sell games directly through the platform,[55] and began offering special features for Amazon Prime subscribers.[56]

The site's rapid growth had been boosted primarily by the prominence of major esports competitions on the service, leading GameSpot senior esports editor Rod Breslau to have described the service as "the ESPN of esports".[57] As of 2015, the service had over 1.5 million broadcasters and 100 million monthly viewers.[58]

Whole Foods Market

Whole Foods Market is an American supermarket chain exclusively featuring foods without artificial preservatives, colors, flavors, sweeteners, and hydrogenated fats.[59]

On August 23, 2017, it was reported that the Federal Trade Commission approved the merger between Amazon.com and Whole Foods Market.[60] The following day it was announced that the deal would be closed on August 28, 2017.[61]

Junglee

Junglee is a former online shopping service provided by Amazon that enabled customers to search for products from online and offline retailers in India. Junglee started off as a virtual database that was used to extract information off the internet and deliver it to enterprise applications. As it progressed, Junglee started to use its database technology to create a single window marketplace on the internet by making every item from every supplier available for purchase. Web shoppers could locate, compare and transact millions of products from across the Internet shopping mall through one window.[62]

Amazon acquired Junglee in 1998, and the website Junglee.com was launched in India in February 2012[63] as a comparison-shopping website. It curated and enabled searching for a diverse variety of products such as clothing, electronics, toys, jewelry and video games, among others, across thousands of online and offline sellers. Millions of products are browse-able, whereby the client selects a price, and then they are directed to a seller. In November 2017, Amazon closed down Junglee.com and the former domain currently redirects to Amazon India.[64]

Website

Amazon.com
Screenshot
Amazon.com screenshot.jpeg
amazon.com homepage
Type of site
E-commerce
Available in
OwnerAmazon.com
Websiteamazon.com (original U.S. site)
Alexa rankPositive decrease 10 (Global, January 2018)[65]
CommercialYes
RegistrationOptional
Launched1995
Current statusOnline
Written inC++ and Java[66]

The domain amazon.com attracted at least 615 million visitors annually by 2008.[67] Amazon attracts over 130 million customers to its US website per month by the start of 2016.[68] The company has also invested heavily on a massive amount of server capacity for its website, especially to handle the excessive traffic during the December Christmas holiday season.[69]

Results generated by Amazon's search engine are partly determined by promotional fees.[70]

Amazon's localized storefronts, which differ in selection and prices, are differentiated by top-level domain and country code:

Region Sovereignty Domain name Since
Asia  China amazon.cn September 2004
 India amazon.in June 2013
 Japan amazon.co.jp November 2000
 Singapore amazon.com.sg July 2017
 Turkey amazon.com.tr September 2018
Europe  France amazon.fr August 2000
 Germany amazon.de October 1998
 Italy amazon.it November 2010
 Netherlands amazon.nl November 2014
 Spain amazon.es September 2011
 United Kingdom amazon.co.uk October 1998
North America  Canada amazon.ca June 2002
 Mexico amazon.com.mx August 2013
 United States amazon.com July 1995
Oceania  Australia amazon.com.au November 2017
South America  Brazil amazon.com.br December 2012

Reviews

Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicate the real name of the reviewer (based on confirmation of a credit card account) or which indicate that the reviewer is one of the top reviewers by popularity. Customers may comment or vote on the reviews, indicating whether they found a review helpful to them. If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews.[71]

When publishers asked Bezos why Amazon would publish negative reviews, he defended the practice by claiming that Amazon.com was "taking a different approach ... we want to make every book available—the good, the bad and the ugly ... to let truth loose".[72]

There have been cases of positive reviews being written and posted by public relations companies on behalf of their clients[73] and instances of writers using pseudonyms to leave negative reviews of their rivals' works.

Content search

"Search Inside the Book" is a feature which allows customers to search for keywords in the full text of many books in the catalog.[74][75] The feature started with 120,000 titles (or 33 million pages of text) on October 23, 2003.[76] There are about 300,000 books in the program. Amazon has cooperated with around 130 publishers to allow users to perform these searches.

To avoid copyright violations, Amazon does not return the computer-readable text of the book. Instead, it returns a picture of the matching page, instructs the web browser to disable printing and puts limits on the number of pages in a book a single user can access. Additionally, customers can purchase online access to some of the same books via the "Amazon Upgrade" program.

Third-party sellers

Amazon derives many of its sales (around 40% in 2008) from third-party sellers who sell products on Amazon.[77] Associates receive a commission for referring customers to Amazon by placing links to Amazon on their websites if the referral results in a sale. Worldwide, Amazon has "over 900,000 members" in its affiliate programs.[78] In the middle of 2014, the Amazon Affiliate Program is used by 1.2% of all websites and it is the second most popular advertising network after Google Ads.[79] It is frequently used by websites and non-profits to provide a way for supporters to earn them a commission.[80] Amazon reported over 1.3 million sellers sold products through Amazon's websites in 2007. Unlike eBay, Amazon sellers do not have to maintain separate payment accounts; all payments are handled by Amazon.

Associates can access the Amazon catalog directly on their websites by using the Amazon Web Services (AWS) XML service. A new affiliate product, aStore, allows Associates to embed a subset of Amazon products within another website, or linked to another website. In June 2010, Amazon Seller Product Suggestions was launched (rumored to be internally called "Project Genesis") to provide more transparency to sellers by recommending specific products to third-party sellers to sell on Amazon. Products suggested are based on customers' browsing history.[81]

Amazon sales rank

The Amazon sales rank (ASR) provides an indication of the popularity of a product sold on any Amazon locale. It is a relative indicator of popularity that is updated hourly. Effectively, it is a "best sellers list" for the millions of products stocked by Amazon.[82] While the ASR has no direct effect on the sales of a product, it is used by Amazon to determine which products to include in its bestsellers lists.[82] Products that appear in these lists enjoy additional exposure on the Amazon website and this may lead to an increase in sales. In particular, products that experience large jumps (up or down) in their sales ranks may be included within Amazon's lists of "movers and shakers"; such a listing provides additional exposure that might lead to an increase in sales.[83] For competitive reasons, Amazon does not release actual sales figures to the public. However, Amazon has now begun to release point of sale data via the Nielsen BookScan service to verified authors.[84] While the ASR has been the source of much speculation by publishers, manufacturers, and marketers, Amazon itself does not release the details of its sales rank calculation algorithm. Some companies have analyzed Amazon sales data to generate sales estimates based on the ASR,[85] though Amazon states:

Please keep in mind that our sales rank figures are simply meant to be a guide of general interest for the customer and not definitive sales information for publishers—we assume you have this information regularly from your distribution sources

— Amazon.com Help[86]

Multi-level sales strategy

Amazon employs a multi-level e-commerce strategy. Amazon started by focusing on business-to-consumer relationships between itself and its customers and business-to-business relationships between itself and its suppliers and then moved to facilitate customer-to-customer with the Amazon marketplace which acts as an intermediary to facilitate transactions. The company lets anyone sell nearly anything using its platform. In addition to an affiliate program that lets anyone post-Amazon links and earn a commission on click-through sales, there is now a program which lets those affiliates build entire websites based on Amazon's platform.[87]

Some other large e-commerce sellers use Amazon to sell their products in addition to selling them through their own websites. The sales are processed through Amazon.com and end up at individual sellers for processing and order fulfillment and Amazon leases space for these retailers. Small sellers of used and new goods go to Amazon Marketplace to offer goods at a fixed price.[88] Amazon also employs the use of drop shippers or meta sellers. These are members or entities that advertise goods on Amazon who order these goods direct from other competing websites but usually from other Amazon members. These meta sellers may have millions of products listed, have large transaction numbers and are grouped alongside other less prolific members giving them credibility as just someone who has been in business for a long time. Markup is anywhere from 50% to 100% and sometimes more, these sellers maintain that items are in stock when the opposite is true. As Amazon increases their dominance in the marketplace these drop shippers have become more and more commonplace in recent years.

In November 2015, Amazon opened a physical Amazon Books store in University Village in Seattle. The store is 5,500 square feet and prices for all products match those on its website.[89] Amazon will open its tenth physical book store in 2017;[90] media speculation suggests Amazon plans to eventually roll out 300 to 400 bookstores around the country.[89] Amazon plans to open brick and mortar bookstores in Germany.[91]

Finances

Amazon.com is primarily a retail site with a sales revenue model; Amazon takes a small percentage of the sale price of each item that is sold through its website while also allowing companies to advertise their products by paying to be listed as featured products.[92] As of 2018, Amazon.com is ranked 8th on the Fortune 500 rankings of the largest United States corporations by total revenue.[93]

For the fiscal year 2017, Amazon reported earnings of US$3.03 billion, with an annual revenue of US$177.866 billion, an increase of 30.8% over the previous fiscal cycle. Since 2007 sales increased from 14.835 billion to 177.866 billion, thanks to continued business expansion.[94] Amazon's market capitalization was valued at over US$803 billion in early November 2018.[95]

Year Revenue
in mil. USD$
Net income
in mil. USD$
Total Assets
in mil. USD$
Employees
2007[96] 14,835 476 6,485 17,000
2008[97] 19,166 645 8,314 20,700
2009[98] 24,509 902 13,813 24,300
2010[99] 34,204 1,152 18,797 33,700
2011[100] 48,077 631 25,278 56,200
2012[101] 61,093 −39 32,555 88,400
2013[102] 74,452 274 40,159 117,300
2014[103] 88,988 −241 54,505 154,100
2015[104] 107,006 596 64,747 230,800
2016[105] 135,987 2,371 83,402 341,400
2017[106] 177,866 3,033 131,310 566,000

Controversies

Since its founding, the company has attracted criticism and controversy from multiple sources over its actions. These include: supplying law enforcement with facial recognition surveillance tools;[107] forming cloud computing partnerships with the CIA;[108] luring customers away from the site's brick and mortar competitors;[109] placing a low priority on warehouse conditions for workers; participating in anti-unionization efforts; remotely deleting content purchased by Amazon Kindle users; taking public subsidies; claiming that its 1-Click technology can be patented; engaging in anti-competitive actions and price discrimination;[110] and reclassifying LGBT books as adult content.[111][112] Criticism has also concerned various decisions over whether to censor or publish content such as the WikiLeaks website, works containing libel and material facilitating dogfight, cockfight, or pedophile activities. In December 2011, Amazon faced a backlash from small businesses for running a one-day deal to promote its new Price Check app. Shoppers who used the app to check prices in a brick-and-mortar store were offered a 5% discount to purchase the same item from Amazon.[113] Companies like Groupon, eBay and Taap.it countered Amazon's promotion by offering $10 off from their products.[114][115] The company has also faced accusations of putting undue pressure on suppliers to maintain and extend its profitability. One effort to squeeze the most vulnerable book publishers was known within the company as the Gazelle Project, after Bezos suggested, according to Brad Stone, "that Amazon should approach these small publishers the way a cheetah would pursue a sickly gazelle."[70] In July 2014, the Federal Trade Commission launched a lawsuit against the company alleging it was promoting in-app purchases to children, which were being transacted without parental consent.[116]

Selling counterfeit items

On October 16, 2016, Apple filed a trademark infringement case against Mobile Star LLC for selling counterfeit Apple products to Amazon. In the suit, Apple provided evidence that Amazon was selling these counterfeit Apple products and advertising them as genuine. Through purchasing, Apple found that it was able to identify counterfeit products with a success rate of 90%. Amazon was sourcing and selling items without properly determining if they are genuine. Mobile Star LLC settled with Apple for an undisclosed amount on April 27, 2017.[117]

Sales and use taxes

Amazon's state sales tax collection policy has changed over the years since it did not collect any sales taxes in its early years. In the U.S., state and local sales taxes are levied by state and local governments, not at the federal level. In most countries where Amazon operates, a sales tax or value added tax is uniform throughout the country, and Amazon is obliged to collect it from all customers. Proponents of forcing Amazon.com to collect sales tax—at least in states where it maintains a physical presence—argue the corporation wields an anti-competitive advantage over storefront businesses forced to collect sales tax.[118]

Many U.S. states in the 21st century have passed online shopping sales tax laws designed to compel Amazon.com and other e-commerce retailers to collect state and local sales taxes from its customers. Amazon.com originally collected sales tax only from five states as of 2011, but as of April 2017, Amazon collects sales taxes from customers in all 45 states that have a state sales tax and in Washington, D.C.[119]

Comments by President Trump and Senator Sanders

In early 2018, President Donald Trump repeatedly criticized Amazon's use of the United States Postal Service and its prices for the delivery of packages, stating, "I am right about Amazon costing the United States Post Office massive amounts of money for being their Delivery Boy," Trump tweeted. "Amazon should pay these costs (plus) and not have them bourne [sic] by the American Taxpayer."[120] Amazon's shares fell by 6 percent as a result of Trump's comments. Shepard Smith of Fox News disputed Trump's claims and pointed to evidence that the USPS was offering below-market prices to all customers with no advantage to Amazon. However, analyst Tom Forte pointed to the fact that Amazon's payments to the USPS are not made public and that their contract has a reputation for being "a sweetheart deal".[121][122]

Throughout the summer of 2018, Vermont Senator Bernie Sanders criticized Amazon's wages and working conditions in a series of YouTube videos and media appearances. He also pointed to the fact that Amazon had paid no federal income tax in the previous year.[123] Sanders solicited stories from Amazon warehouse workers who felt exploited by the company.[124] One such story, by James Bloodworth, described the environment as akin to "a low-security prison" and stated that the company's culture used an Orwellian newspeak.[125] These reports cited a finding by New Food Economy that one third of fulfilment center workers in Arizona were on the Supplemental Nutrition Assistance Program (SNAP).[126] Responses by Amazon included incentives for employees to tweet positive stories and a statement which called the salary figures used by Sanders "inaccurate and misleading". The statement also charged that it was inappropriate for him to refer to SNAP as "food stamps".[124] On September 5, 2018, Sanders along with Ro Khanna introduced the Stop Bad Employers by Zeroing Out Subsidies (Stop BEZOS) Act aimed at Amazon and other alleged beneficiaries of corporate welfare such as Wal-mart, McDonald's and Uber.[127] Among the bill's supporters were Tucker Carlson of Fox News and Matt Taibbi who criticized himself and other journalists for not covering Amazon's contribution to wealth inequality earlier.[128][129]

On October 2, Amazon announced that its minimum wage for all American employees would be raised to $15 per hour. Sanders congratulated the company for making this decision.[130]

Working conditions

Amazon has attracted widespread criticism for poor working conditions by both current employees, who refer to themselves as Amazonians,[131] and former employees,[132][133] as well as the media and politicians. In 2011, it was publicized that at the Breinigsville, Pennsylvania warehouse, workers had to carry out work in 100 °F (38 °C) heat, resulting in employees becoming extremely uncomfortable and suffering from dehydration and collapse. Loading-bay doors were not opened to allow in fresh air, because of concerns over theft.[134] Amazon's initial response was to pay for an ambulance to sit outside on call to cart away overheated employees.[134] The company eventually installed air conditioning at the warehouse.[135]

Some workers, "pickers", who travel the building with a trolley and a handheld scanner "picking" customer orders can walk up to 15 miles during their workday and if they fall behind on their targets, they can be reprimanded. The handheld scanners give real-time information to the employee on how quickly or slowly they are working; the scanners also serve to allow Team Leads and Area Managers to track the specific locations of employees and how much "idle time" they gain when not working.[136][137] In a German television report broadcast in February 2013, journalists Diana Löbl and Peter Onneken conducted a covert investigation at the distribution center of Amazon in the town of Bad Hersfeld in the German state of Hessen. The report highlights the behavior of some of the security guards, themselves being employed by a third party company, who apparently either had a neo-Nazi background or deliberately dressed in neo-Nazi apparel and who were intimidating foreign and temporary female workers at its distribution centers. The third party security company involved was delisted by Amazon as a business contact shortly after that report.[138][139][140][141][142]

In March 2015, it was reported in The Verge that Amazon will be removing non-compete clauses of 18 months in length from its US employment contracts for hourly-paid workers, after criticism that it was acting unreasonably in preventing such employees from finding other work. Even short-term temporary workers have to sign contracts that prohibit them from working at any company where they would "directly or indirectly" support any good or service that competes with those they helped support at Amazon, for 18 months after leaving Amazon, even if they are fired or made redundant.[143][144]

A 2015 front-page article in The New York Times profiled several former Amazon employees[145] who together described a "bruising" workplace culture in which workers with illness or other personal crises were pushed out or unfairly evaluated.[16] Bezos responded by writing a Sunday memo to employees,[146] in which he disputed the Times's account of "shockingly callous management practices" that he said would never be tolerated at the company.[16]

In an effort to boost employee morale, on November 2, 2015, Amazon announced that it would be extending six weeks of paid leave for new mothers and fathers. This change includes birth parents and adoptive parents and can be applied in conjunction with existing maternity leave and medical leave for new mothers.[147]

In mid-2018, investigations by journalists and media outlets such as The Guardian reported poor working conditions at Amazon's fulfillment centers.[148][149] Later in 2018, another article exposed poor working conditions for Amazon's delivery drivers.[150]

In response to criticism that Amazon doesn't pay its workers a livable wage, Jeff Bezos announced beginning November 1, 2018, all U.S. and U.K. Amazon employees will earn a $15 an hour minimum wage.[151] Amazon will also lobby to make $15 an hour the federal minimum wage.[152] At the same time, Amazon also eliminated stock awards and bonuses for hourly employees.[153]

On Black Friday 2018, Amazon warehouse workers in several European countries, including Italy, Germany, Spain and the United Kingdom, went on strike to protest inhumane working conditions and low pay.[154]

Conflict of interest

In 2013, Amazon secured a US$600 million contract with the CIA, which poses a potential conflict of interest involving the Bezos-owned The Washington Post and his newspaper's coverage of the CIA.[155] Kate Martin, director of the Center for National Security Studies, said, "It's a serious potential conflict of interest for a major newspaper like The Washington Post to have a contractual relationship with the government and the most secret part of the government."[156] This was later followed by a US$10 billion contract with the Department of Defence.[108]

Seattle head tax and houselessness services

In May 2018, Amazon threatened the Seattle City Council over an employee head tax proposal that would have funded houselessness services and low-income housing. The tax would have cost Amazon about $800 per employee, or 0.7% of their average salary.[157] In retaliation, Amazon paused construction on a new building, threatened to limit further investment in the city, and funded a repeal campaign. Although originally passed, the measure was soon repealed after an expensive repeal campaign spearheaded by Amazon.[158]

Facial recognition technology and law enforcement

While Amazon has publicly opposed secret government surveillance, as revealed by Freedom of Information Act requests it has supplied facial recognition support to law enforcement in the form of the "Rekognition" technology and consulting services. Initial testing included the city of Orlando, Florida, and Washington County, Oregon. Amazon offered to connect Washington County with other Amazon government customers interested in Rekognition and a body camera manufacturer. These ventures are opposed by a coalition of civil rights groups with concern that they could lead to expansion of surveillance and be prone to abuse. Specifically, it could automate the identification and tracking of anyone, particularly in the context of potential police body camera integration.[107][159][160] Because of the backlash, the city of Orlando has publicly stated it will no longer use the technology.[161]

Lobbying

Amazon lobbies the United States federal government and state governments on issues such as the enforcement of sales taxes on online sales, transportation safety, privacy and data protection and intellectual property. According to regulatory filings, Amazon.com focuses its lobbying on the United States Congress, the Federal Communications Commission and the Federal Reserve. Amazon.com spent roughly $3.5 million, $5 million and $9.5 million on lobbying, in 2013, 2014 and 2015, respectively.[162]

Amazon.com was a corporate member of the American Legislative Exchange Council (ALEC) until it dropped membership following protests at its shareholders' meeting on May 24, 2012.[163]

In 2014, Amazon expanded its lobbying practices as it prepared to lobby the Federal Aviation Administration to approve its drone delivery program, hiring the Akin Gump Strauss Hauer & Feld lobbying firm in June.[164] Amazon and its lobbyists have visited with Federal Aviation Administration officials and aviation committees in Washington, D.C. to explain its plans to deliver packages.[165]

See also

References

  1. ^ Annual report 2017. Seattle, Washington: Amazon. April 4, 2018. Retrieved November 22, 2018.
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Further reading

  • Brandt, Richard L. (2011). One Click: Jeff Bezos and the Rise of Amazon.com. New York: Portfolio Penguin. ISBN 978-1-59184-375-7.
  • Daisey, Mike (2002). 21 Dog Years. Free Press. ISBN 0-7432-2580-5.
  • Friedman, Mara (2004). Amazon.com for Dummies. Wiley Publishing. ISBN 0-7645-5840-4.
  • Marcus, James (2004). Amazonia: Five Years at the Epicenter of the Dot.Com Juggernaut. W. W. Norton. ISBN 1-56584-870-5.
  • Spector, Robert (2000). Amazon.com – Get Big Fast: Inside the Revolutionary Business Model That Changed the World. HarperCollins. ISBN 0-06-662041-4.
  • Stone, Brad (2013). The Everything Store: Jeff Bezos and the Age of Amazon. New York: Little Brown and Co. ISBN 978-0-316-21926-6. OCLC 856249407.

External links

Amapedia

Amapedia was a wiki run by the retailer Amazon.com, that existed from January 2007 to June 2010, where users could edit articles about Amazon's products. Anyone with an account on Amazon.com could edit the contents of Amapedia.

AmazonFresh

AmazonFresh is a subsidiary of the Amazon.com American e-commerce company in Seattle, Washington. It is a grocery delivery service currently available in some U.S. states, London, Tokyo, Berlin (including Potsdam), Hamburg and Munich.

Amazon Air

Amazon Air, formerly known as Amazon Prime Air, is a cargo airline brand name for Amazon's freight delivery service based in Hebron, Kentucky, near Cincinnati, Ohio. Amazon operates the delivery service using its own branded aircraft operated by Air Transport International, ABX Air, and Atlas Air. Its primary hub is located at the Cincinnati/Northern Kentucky International Airport.

Amazon Digital Game Store

Amazon Digital Game Store is a digital video game distribution service owned by the international electronic commerce company Amazon.com.

It was launched on 3 February 2009, having 600+ game titles available for download at that time.

On 7 August 2013 it was launched in United Kingdom.On 12 November 2013, Amazon launched a digital PlayStation store.

Gamers can buy PS3, PS Vita or PS4 game from Amazon and receive a code for use over the PlayStation Network.

On 11 December 2013, the digital PlayStation store was launched in UK too.

Amazon Fishbowl

Amazon Fishbowl was a short-lived online talk show on Amazon.com hosted by Bill Maher that featured information and interviews related to recently released books, music, and movies. Amazon Fishbowl debuted on June 1, 2006 and was discontinued in late 2007 after 12 episodes.

An Amazon spokesman said the show was created to eliminate the "separation between the artist discovery experience and the follow-up purchase opportunity".

Amazon Marketplace

Amazon Marketplace is an e-commerce platform owned and operated by Amazon that enables third-party sellers to sell new or used products on a fixed-price online marketplace alongside Amazon's regular offerings. Using Amazon Marketplace, third-party sellers gain access to Amazon's customer base, and Amazon expands the offerings on its site without having to invest in additional inventory.

Items purchased on Amazon from third-party sellers are either fulfilled by the merchant (FBM) or by Amazon (FBA). FBM goods are kept in the third-party seller's inventory, and shipping and customer service are handled by the third-party merchant. FBA goods are stored in Amazon's fulfillment centers, and shipping and customer service are handled by Amazon.

Amazon charges its third-party merchants a referral fee for each sale which is a percentage of the sales price. Additionally, sellers using FBA must pay additional fees which include a pick, pack and weight charge.

Third-party sales on Amazon account for around 31% of Amazon's annual sales.. In 2016 Amazon.com aided more than 10,000 sellers to generate more than $1 billion of annual sales.

There are three major paths third-party sellers can take on Amazon. Wholesale, private label and retail arbitrage.

The Amazon Seller Central help section provides sellers on the Amazon Marketplace with guidelines and answers to frequently asked questions. Despite the existence of this help section, a recent study has shown that 50 percent of surveyed sellers incorrectly believe that you cannot directly ask buyers for a product review.

Amazon Music

Amazon Music (previously Amazon MP3) is a music streaming platform and online music store operated by Amazon.com. Launched in public beta on September 25, 2007, in January 2008 it became the first music store to sell music without digital rights management (DRM) from the four major music labels (EMI, Universal, Warner Music, and Sony BMG), as well as many independents. All tracks were originally sold in 256 kilobits-per-second variable bitrate MP3 format without per-customer watermarking or DRM; however, some tracks are now watermarked. Licensing agreements with recording companies restrict which countries music can be sold.After the United States, Amazon MP3 was launched in the United Kingdom on December 3, 2008, in Germany on April 1, 2009, and in France on June 10, 2009. The German edition has been available in Austria and Switzerland since December 3, 2009. The Amazon MP3 store was launched in Japan on November 10, 2010. The Spanish and Italian editions were launched on October 4, 2012. The edition in Mexico was announced 7 November 2018.Amazon launched Amazon Cloud Player as an extension to Amazon MP3 store in the United States on March 29, 2011.

Amazon Pay

Amazon Pay is an online payments processing service that is owned by Amazon. Launched in 2007, Amazon Pay uses the consumer base of Amazon.com and focuses on giving users the option to pay with their Amazon accounts on external merchant websites. As of September 2018 the service is available in U.S.A, Ireland, France, Germany, Italy, Austria, Japan, Spain, India and the United Kingdom.

Amazon Prime Air

Amazon Prime Air is a conceptual drone-based delivery system currently in development by Amazon.

Amazon Silk

Amazon Silk is a web browser developed by Amazon. It was launched in November 2011 for Kindle Fire and Fire Phone, and a Fire TV version was launched in November 2017. The addition of Silk to the Echo Show was announced at an Amazon event in September 2018.The browser uses a split architecture where some of the processing is performed on Amazon's servers to improve webpage loading performance. It is based on the open source Chromium project that uses the Blink engine.

Amazon Standard Identification Number

An Amazon Standard Identification Number (ASIN) is a 10-character alphanumeric unique identifier assigned by Amazon.com and its partners for product identification within the Amazon organization.

Amazon Studios

Amazon Studios is a television and film production distributor that is a subsidiary of Amazon. It specialized on developing television series and distributing and producing films. It was started in late 2010. Content is distributed through Amazon Video, Amazon's digital video streaming service, and is a competitor to services like Netflix and Hulu.

Carbonado (Java)

Carbonado is an open source relational database mapping framework, written in Java. Rather than following a typical O/R mapping approach, the relational model is preserved, while still being object-oriented. Not being tied to specific features of SQL or JDBC, Carbonado also supports non-SQL database products such as Berkeley DB. In doing so, relational features such as queries and indexes are supported, without the overhead of SQL.

CreateSpace

On-Demand Publishing, LLC, doing business as CreateSpace, is a self-publishing service owned by Amazon. The company was founded in 2000 in South Carolina as BookSurge and was acquired by Amazon in 2005.CreateSpace publishes books containing any content at all other than just placeholder text. It neither edits nor verifies. Books are printed on demand, meaning each volume is produced in response to an actual purchase on amazon.com.In July 2018, Createspace announced it would be transferring media to Amazon's Media on Demand services in the following months. In August, it was revealed that Createspace would merge with Amazon's KDP service.

Kindle File Format

Kindle File Format is a proprietary e-book file format created by Amazon.com with the extension .azw that can be downloaded and read on devices like smartphones, tablets, computers, or e-readers that have Amazon's Kindle app.

LibraryThing

LibraryThing is a social cataloging web application for storing and sharing book catalogs and various types of book metadata. It is used by authors, individuals, libraries, and publishers.

Based in Portland, Maine, LibraryThing was developed by Tim Spalding and went live on August 29, 2005. As of January 2019, it has about 2,370,000 users and over 130 million books catalogued.

Mobipocket

Mobipocket SA was a French company incorporated in March 2000 that created the .mobi e-book file format and produced the Mobipocket Reader software for mobile phones, personal digital assistants (PDA) and desktop operating systems.

The Mobipocket software package was free and consisted of various publishing and reading tools for PDAs, smartphones, mobile phones, the e-readers Kindle and iLiad, and applications on devices using Symbian, Windows, Palm OS, Java ME and Psion.

On October 31, 2016, Amazon permanently shut down the Mobipocket website and servers.

Obidos (software)

Obidos was the name used by Amazon.com for their original page rendering engine, and appears in many of their URLs such as http://www.amazon.com/exec/obidos/ASIN/0596515162. Obidos was phased out on August 31, 2006 at 20:59:17 PDT and replaced by the Gurupa engine. Amazon.com subsequently used the name for their building at 551 Boren Ave N

Seattle, WA 98109.It was named after the town of Óbidos in Brazil near the swiftest point on the Amazon River.

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